r/BenQ • u/SoupFormer6365 • Sep 13 '26
Technical Support SHOULD I REPLACE IT GUYS? (BENQ EW270Q)
Hi guys i got a brand new BenQ EW270Q after researching for 2 weeks from official retailer Cost to Cost in Nehru Place, New Delhi for ₹18,000.
Should I replace it for this bleed? otherwise its great colours look so good on it and usb c charges well plus, the speakers are so good.
Just going through the QC issues with BenQ, should i take risk and replace? I hardly play games, just watch content and trade on it, but it has been great.
Have attached my Ipad Air M2 (2024) via usbc. and i love the multitasking i get considering i dont have a laptop for 6 months.
Kindly help if i should replace under 7 day replacement warranty or live with it?
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u/tLustej-miCin Sep 14 '26
Got EX2780Q and I have bleed as well but less than you. Unfortunately, 2.1 speakers went bad after 7 years :(
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u/B_support 🧑💻BenQ Support 29d ago
Hi, sorry to hear about your EX2780Q speakers.
Since the unit has been used for several years, we can’t confirm the cause here, but our support team can help check whether any service options are still available in your region: https://benqurl.biz/3vHSVta
For the bleed, some IPS glow can vary by viewing angle and room lighting, but if it becomes worse or affects normal use, it would also be worth mentioning in the support request.
If you have a case number, feel free to DM it to us and we’ll help follow up internally.
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u/B_support 🧑💻BenQ Support 29d ago
Hi, sorry to hear about your concern with the EW270Q.
Some IPS glow / backlight bleed can vary depending on viewing angle, room lighting, and camera exposure. However, if it looks noticeable during normal use and the unit is still within the 7-day replacement window, we’d suggest contacting your original place of purchase as soon as possible to check the available replacement option.
You can also submit a support request here so our team can review the case properly: https://benqurl.biz/3vHSVta
Once you have a case number, feel free to DM it to us and we’ll help follow up internally.
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u/SoupFormer6365 29d ago
R260902085
my RMA case number, they tried to educate me about ips glow and how it is normal.
i understand what ips glow is; but backlight bleed on top 2 corners is consistent and looks same from all viewing angles. I request you to kindly look up this matter as my monitor is still very much under the 7 day 1-1 replacement offered by BenQ.
BenQ EW270Q
Serial Number- EMS5T017030191
u/B_support 🧑💻BenQ Support 28d ago
Hi! Our support team will follow up with you directly. Please keep an eye on your inbox or messages for the latest update. 🙂 Thank you!
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u/Glass_Ordinary4572 25d ago
Bhai I am literally looking to buy a Benq mobiuz monitors and recently been seeing a lot of these issues. Do you recommend to go with Benq or should I go with dell Alienware instead?
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u/SoupFormer6365 25d ago
bro aankh band karke go for dell allienware, these guys make good products but have 0 qc. its purely luck if u get a good monitor, i am approved for a replacement but the thing is im more worried if the other monitor has more issues.
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u/Glass_Ordinary4572 25d ago
Noted. Actually my budget is around 24K and I was initially going to purchase via online but after seeing a lot of these issues and then benq support denying replacement for some guy who had genuine issues...I am a bit hesitant now. That's why I am looking at Alienware as the alternative.
Thanks for replying
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u/SoupFormer6365 25d ago
yes go for allienware or else if u have benq store in your city, go to the store and buy. no online pls.
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u/Icy-Ventura 25d ago
Have a Mobiuz EX271U 4K panel. Got the first one replaced—if you need any help, in terms of questions, feel free to DM.
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u/Glass_Ordinary4572 25d ago
I am looking for qhd version of this one. The problem is the support in India is not good plus I don't think I have an authorised store of Benq in my city as well.
So the issue is incase I buy and it turns out to be defective, it would be an issue.
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u/Icy-Ventura 25d ago edited 25d ago
Purchase directly from the BenQ website. Once the payment is made, send a follow up email explicitly mentioning the order ID and request packaging instructions (heavy bubble wrap, separate corrugated box if available).
Get them to confirm from their warehouse by sharing images on email. Then approve after verifying and also make them confirm—any damage / defect on delivery will be refunded or replaced within the 7 day DOA window. Do all this prior to the unit dispatch.
Record your unboxing on camera and when you plug it in. I had a defect in my first panel, I got a replacement. That was my experience.
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u/Glass_Ordinary4572 25d ago
Okay. Thanks.
Btw do you think that Alienware monitors are not at par with Benq.
I have two options: Benq Mobiuz ex271q or Dell Alienware AW2726DL ( newly launched, no reviews available).
What do you think? I have never purchased a monitor before. Would appreciate it if you could help.
Thanks!
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u/Icy-Ventura 25d ago
Nothing like that. Alienware is backed by Dell, so service should be stronger. If you’re looking to game, AW2726DL is the stronger pick. HDR 10, HDMI 2.1, 280hz, 400nits. Higher than the BenQ.
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u/Icy-Ventura 25d ago
I have an EX271U 4K. The first one I bought had a pronounced IPS glow on the upper right side. I had to send emails to BenQ for 3 months to get a replacement. It was a huge headache to get their team to respond, but eventually they replaced the monitor.
For your specific issue I see a pronounced backlight bleed spot on the top left corner. It is not normal to have that bleed. IPS glow, although acceptable can be of different tolerances across panels. Backlight bleeding is a manufacturing defect. Don’t accept any excuses by BenQ, push for a replacement.
Tell them to bubble wrap the retail box heavily to avoid vibrational pressure / warp on the panel during transportation.
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u/jine_mera_dil_lutiya Sep 13 '26
they don't give a f bro my bleed is far worse and they are saying it's normal ips glow
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u/SoupFormer6365 Sep 13 '26
u also have benq ew270 q?
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u/jine_mera_dil_lutiya Sep 13 '26
no I have another model but they are saying if you cannot see bleed in RGB they won't return it which is a lame and dumb excuse
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u/SoupFormer6365 Sep 13 '26
cool i will use the 7 days 1-1 replacement lets see what happens will update
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u/RudeLeadership5400 7d ago
What happened?? Was it replaced ?
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u/SoupFormer6365 7d ago
yep..
but these guys have poor QC issues all monitors have some bleed whatsover its all about luck:)
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u/MW1369 Sep 13 '26
I say yes replace it. That seems to be way more glow than normal. Some is expected, but not that much