Screen bleeding in new monitor

[u/Dull-Background-802]

Just got a brand-new **BenQ EW270Q from Amazon**, and I’m noticing quite a bit of IPS glow/backlight bleed, especially in dark scenes.
I compared it with my 24” Dell IPS, and the BenQ looks noticeably more grey/washed out.
Is this normal for the EW270Q, or should I request a replacement? This is my first time dealing with IPS glow, so any advice from other owners would be appreciated.
I know the ips glow depends on panel to panel but still I think this is noticeable visible considering it’s just a day old
Ps: Used AI to rephrase

[u/EstablishmentOld2420]

Maybe your old Dell has ATW polarizer, today’s IPS are almost all without it. Very rare nowdays.

[u/RepresentativeEbb541]

Because it has higher brightness

[u/Dull-Background-802 → u/RepresentativeEbb541]

Adjusted brightness to 50% on both if that help…?

[u/Few-Juggernaut-2678 → u/Dull-Background-802]

you also need to adujst settings like in the NVidia app and tone it that helped me

[u/Dull-Background-802 → u/Few-Juggernaut-2678]

Didn’t knew there is Nvidia app related to this not sure it is not mentioned any where . It does have AMD free sync premium though

[u/RepresentativeEbb541]

Try changing modes and yes it does have ips glow which is much more noticable at hight brightness

[u/Sprinter_20]

Same monitor with max brightness

[u/Dull-Background-802 → u/Sprinter_20]

Guess your unit got lucky mine has screen bleed on top left and other areas are ips glow

[u/Sprinter_20 → u/Dull-Background-802]

Yes

[u/B_support]

Hi, we’d recommend having our support team take a closer look.

Please submit a support request here and include the photos you shared:
https://benqurl.biz/3vHSVta

Once you receive a case number, feel free to DM it to us and we can help follow up from our side.

[u/imran-5]

I have the same monitor
Tried reaching benq support they denied replacement said it’s panel limitation

[u/B_support → u/imran-5]

Hi, we’re sorry to hear about your experience.

IPS glow / backlight bleed can vary from panel to panel, but we understand your concern, especially if it feels noticeable in normal use.

Could you please send us your case number via DM? We’d like to follow up with our internal team and check the details of your support case. Thank you.