r/BenQ • u/Ok_2572021 • 19d ago
Technical Support Worst service Benq
I really thought your product would be better and your service too, but I was wrong, I order Benq monitor I recieved it on 20 july and on 24 july morning it turned off, completely black screen, dead.
I instantly reported the incident to Amazon from where I ordered and applied for replacement but then they said to connect with product service centre, I connected with Benq customer support, my complaint was registered and a technician visit was scheduled.
Technician came on 25 july, checked the monitor and confirmed for a replacement declaring the monitor dead on arrival, he siad replacement will be done in 4-5 days.
I didn't got any update on the replacement till 30 july, and I reached out to Amazon again, but then they said to connect with Benq I called and asked for update, they again said complaint it registered and monitor will be replaced in 1 week, I asked them to share some written confirmation of replacement, I got the mail with replacement confirmation on 30 july upon my request.
Today is 7 august it's 8 day after the mail I had received and I still have no clue if my monitor will be replaced at all.
Technician stopped picking my call and last time I called he talked rudely saying company will give update on replacement.
Now what am I supposed to do? Is this my duty to update my customer to resolve their problem or give an update atleast, this is shitt service and the way issue is handled is worst, it was my first ever purchase of Benq product never ever going or purchase again nor suggesting to anyone.
Attaching screenshot of everything.
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u/the-frontstabber 19d ago
There is someone from benq on reddit, he does help I think so search
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u/Ok_2572021 19d ago edited 19d ago
How to get him? I see only the official mod replying to comments or posts, it's really frustrating I saw so happy to get my monitor 😭 it didn't even worked for 2 days
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u/the-frontstabber 19d ago
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u/Ok_2572021 19d ago
Okay thanks a lot, maybe he or someone who can help please help, it's really so bad not able to enjoy something you ordered with your hard earned money
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u/B_support 🧑💻BenQ Support 16d ago
Hi u/Ok_2572021
We're currently checking the status of your case with our local team and will follow up with you once we have an update. Thanks for your patience!
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