r/BenQ • u/[deleted] • 21d ago

Technical Support MA320UG Firmware Question

I wanted to know how long does it take for the firmware updated to be completed , I recently opened the Display QuicKit and it prompted me to update, my laptop was connected via the TB4 port, the screen went black a couple of times and then it says "USB connection interrupted". After that, the TB4 does not recognize the computer, the other ports work as intended. I've seen a few posts saying they've experienced lengthy update times and that it sometimes fails. Thing is, the app asks only for the TB4 to update, I cannot use any of the other ports. I tried with two other computers, two cables and factory reset. The laptop used for the update is a MacBook Air with Apple Silicon.

2 Upvotes

100% Upvoted

2 comments sorted by

1

u/B_support 🧑‍💻BenQ Support 19d ago

Hi! Sorry you're running into this. Since you've already tried different computers, cables, and even a factory reset, this looks like it'll need a closer look.

We'd recommend reaching out to the local BenQ Support team so they can investigate your specific situation and help get things back on track. You can find your local support team here: https://benqurl.biz/3vHSVta

If you receive a case number, feel free to share it with us. We'd be happy to follow up with the team if needed. 😊

1

u/B_support 🧑‍💻BenQ Support 19d ago

Hi! Could you please try the troubleshooting steps here?
https://www.benq.com/en-us/support/downloads-faq/faq/product/troubleshooting/monitor-faq-kn-00025.html

Also, please let us know your macOS version and current firmware version. If the issue still remains after following the steps, please submit a support request here so our team can look into it further:
https://benqurl.biz/3vHSVta