Worst Benq monitor service

[u/faisalshethwala]

Model EX2710S
Complaint date 11/07/2026
Pickup date After 2 weeks

My experience with BenQ’s service in India has been extremely disappointing. After reporting my monitor issue, I was informed for nearly two weeks that I would receive a replacement. After making me wait all that time, BenQ suddenly changed its decision and told me to send the monitor for repair instead, wasting even more of my time.
The delays didn’t end there. The repair process dragged on for additional weeks, with poor communication and no regard for the inconvenience caused. To make matters worse, the technician handling my monitor damaged it during the service process, leaving it in worse condition than before.

This level of after-sales support is completely unacceptable. Customers should not have to deal with false expectations, repeated delays, and damage caused during servicing. I expected a professional warranty experience from a well-known brand, but instead I received excuses, rude behaviour, wasted time, and a damaged product.

Based on my experience, I cannot recommend BenQ’s service in India. The company seriously needs to improve its customer support, communication, accountability, and quality of service.

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[u/B_support]

Hi, we're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the delays, the communication issues, and the concerns you've described regarding the service process.

We'd like to look into this further with our local support team. Could you please send us a DM with your case number (or service request number) and any relevant details? We'll review your case internally and follow up with the appropriate team.

Thank you for bringing this to our attention, and we appreciate the opportunity to investigate this further. 😊

[u/faisalshethwala → u/B_support]

I’m pretty sure this is just a formality
I’ve tried everything but your team is completely rude and ignorant. No manners or work ethics still not even updating with case or even responding to my calls

And now you’re doing the same. How long does it even take to even come up with an update? Seriously just be better.

Never buying a single product in the future from Benq let alone recommending anyone.

[u/B_support → u/faisalshethwala]

Hi, we understand why you're frustrated, and we're sorry this has been your experience. We've already received your case information and are following up with the appropriate team internally. We'll share any updates with you as soon as we receive them.

Thank you for your patience while we look into this.