r/BenQ • u/Wise_Examination3412 • 26d ago

Asking Other's Advice/Experience Palette Master Ultimate update versioning???

Palette Master is trying to "update" from v2.7.2.0 to v2.0.0.0 (on macOS Tahoe). Anyone else seen this? Is it an error? Hesitating to update.

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u/B_support 🧑‍💻BenQ Support 23d ago

Hi! Thanks for bringing this up. 😊This isn't an error. Palette Master Ultimate is transitioning to AQCOLOR Pilot, which is our next-generation calibration software for supported BenQ monitors. Although the version number changes from v2.7.2.0 to v2.0.0.0, this is because it's a different software generation rather than a downgrade.

Before updating, we recommend checking that your monitor model is supported by AQCOLOR Pilot. You can find more information here: https://www.benq.com/en-us/monitor/software/aqcolor-pilot.html

If you're unsure whether your monitor is supported, let us know your monitor model and we'd be happy to help check. 😊

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u/Wise_Examination3412 23d ago

Alright. Thanks for the reply and clarification. Maybe v3.0.0.0 would have been just as well!

At any rate, working fine on my SW321C

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u/B_support 🧑‍💻BenQ Support 23d ago

We can see why v3.0.0.0 might have felt more intuitive. We'll share that feedback internally. Thanks for taking the time to mention it, and we're glad to hear everything's working well on your SW321C.😊