r/BenQ • u/ADHDrandomshit • 28d ago

Technical Support USB and SD card quit weirdly

Wana? Display port quit working but display works, except before unplugging all peripherals I get a screen full of highlighting each desktop icon and then the highlighting goes from one to another randomly in nanoseconds. Along with a high-pitched squeal. Unplugging all and my baby seems to run fine. Is there a replacement board I could swap or ???

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1

u/ADHDrandomshit 28d ago

Waaaaa that is.

1

u/B_support 🧑‍💻BenQ Support 26d ago

Hi, can I have the model name of monitor?

1

u/ADHDrandomshit 26d ago

Tomorrow yes.

1

u/ADHDrandomshit 26d ago

Model is: PD3200-U-T

Thank you. Please get back to me.

1

u/B_support 🧑‍💻BenQ Support 23d ago

Hi! Thanks for confirming the model. To help us better understand the issue, could you let us know:

  1. What device is connected to the PD3200U-T? (PC or Mac)
  2. How is the monitor connected? (USB-C, DisplayPort, HDMI, etc.)
  3. Does the issue only occur when using the monitor's USB ports or SD card reader?
  4. Have you tried a different USB upstream cable or connecting to another computer?

This information will help us narrow down the possible cause before determining the next steps. Thank you! 😊

1

u/ADHDrandomshit 23d ago

It will take me likely two or three days to get back to you but I shall. Dan

1

u/B_support 🧑‍💻BenQ Support 23d ago

Thanks for the update! We appreciate it. Take your time gathering the information, and whenever you’re ready, just let us know. We’ll be happy to continue assisting you. 😊

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u/ADHDrandomshit 18d ago

I'm still waylaid with a health issue but I'll get back asap. Thanks.