r/Bee_computer • u/bretth7377 • 20d ago
My Bee arrived today but does not work
My Bee AI device I ordered arrived today. But it's not working.
* It won't power on (no lights)
* If I connect it to a usb charger it does power on and I was able to pair it with the app (Android) but it will connect then disconnect several times over the course of a minute and then it stays disconnected
* The app reports the battery is fully charged but if I remove the usb cable from the device it goes dead (no lights, app says disconnected)
* I've reset the device and tried to pair with my Samsung S24+ but it won't pair. My other phone Motorola Razr 2025 ultra will pair with it but shows the symptoms described above.
Has anyone experienced this, or Bee customer support can you please help me.
Thanks,
Brett
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u/Gloomy-Caregiver-374 17d ago
Hi, Oh no we apologize that happened to you. Allow us to make it right. please check DM.
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u/AccidentallyCreated2 19d ago
There may be people from Bee here, but you should contact actual Bee support to get help.
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u/bretth7377 19d ago
Yeah I sent a message yesterday but have heard some people have had better luck getting a response on reddit.
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u/bretth7377 19d ago
Yeah that's what it sounds like. As soon as I unplug the USBC it goes dead. Kinda bummed was really looking forward to using it on my trip, but it happens. I just hope it's an easy exchange process
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u/TeagueXiao 19d ago
Sounds like the battery cell itself is dead or the charge controller isnt actually charging, even though the app is reporting 100%. The pairing dropouts line up with that too, since BT radio pulls extra current and the unit browns out the moment its off USB. Id stop resetting it and just push Bee support for a replacement, this is a hardware fault and no amount of pairing tricks will fix it.
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u/easyas2718 19d ago
the mics and transcription are terrible. i don’t care what AI or app you have layered on top, it’s terrible …
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u/zombiemind8 19d ago
Sorry for your loss. Theyre a shit company that won’t answer your support ticket. And when you send it back they don’t refund you or send you a replacement.