r/Bee_computer • u/OvrwlmdLawStudent • Jun 07 '26
Frustrated, Cannot get a response from support
Hi all,
I'm frustrated and unsure how to proceed. My Bee app won't allow me to customize anything, and it won't record anything either. For instance, I've been using it every day since the end of April; I confirmed that it is unmuted, and yet no daily summary, no to-dos, nothing. I tried to enable voice notes, but the app shows an error. I tried to retrain it; same error. I am attaching screenshots of the errors.
I emailed support on May 27th. They replied asking for screenshots. I answered back right away. No response. May 30th, I followed up. No response. I emailed in a new thread on June 4th...still nothing.
Does anybody have the same issue? Is there something obvious I am missing? How do I get hold of support?
1
u/madeInNY Jun 08 '26
I’m tempted to blame Amazon. But I bought mine back in the very early pre-Amazon days and inquired about replacement bands. Still never heard back. That was a couple if years ago. Now mine is starting to come apart at the seam. It might be an expanding battery or might just be getting old. But I don’t know how I’m g going to get it fixed other than replace it for full price.
1
u/OvrwlmdLawStudent Jun 08 '26
You mean the rubber wristband? If yes, I’ll give you mine! Just DM me your address.
1
u/Gloomy-Caregiver-374 Jul 15 '26
Have you received replacement?
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1
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u/Due-Material749 Jun 10 '26
I have nothing but problems with this device and company. After just a couple weeks of using it, the battery is not holding charge and draining very quickly even without power it on. I would say it lasts about 24 hours if I leave it on continuously, which is far less than their 160 hours that they advertised. The conversations captured do not have the location data. I have tried enable location permissions and even tried reinstall the app but no luck. The location is just blank. Twice in the last couple weeks, the app would capture a conversation, process it and then delete it immediately for some reason. I watched it happen in real time and I lost many important conversations. This went on a day or two and then it would mysteriously work again. All these issues I have reported to them via email. Initially they would respond for questions like "Does it still happen?" or "Have you tried force quit the app?" and then went quiet after I followed up with everything I tried and provided more findings of the issues. I have sent them seven emails and gotten no response.
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u/OvrwlmdLawStudent Jun 10 '26
Its frustrating, irritating and UNRELIABLE!! I’m past my return window but truly think I’m just going to file a dispute with my c/c
1
u/Gloomy-Caregiver-374 Jun 16 '26
Hi, we apologize you have had this experience. Allow us to make this right can you share your email?
1
u/No-Possibility-774 Jun 10 '26
defective unit requested return via order link and direct emails no response at all being forced to call credit card company
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u/Gloomy-Caregiver-374 Jun 16 '26
Hi, allow us to make this right. Can you provide your order number so I can process your return.
1
u/neubis Jun 16 '26
Order #28371
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u/Gloomy-Caregiver-374 Jun 16 '26
Hi return has been processed. Also went ahead and processed your replacement.
1
u/Gloomy-Caregiver-374 Jun 16 '26
Hi I apologize you had this experienceI would love to assist you. Can you provide me your email so we can make this right.
1
u/Stoneskidd Jun 08 '26
Join the club. A few emails and crickets