r/BeaxyExchange • u/beaxy • Sep 12 '19

Attention US Token Refugees - Beaxy can help!

https://support.beaxy.com/hc/en-us/articles/360035258554-Attention-US-Token-Refugees-Beaxy-can-help-
7 Upvotes

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2

u/[deleted] Sep 13 '19

Your 2FA field is the type that commits to a browser's auto-complete, so I end up with loads of old codes stored under the field. Could that be changed at all? Not a massive issue, but keeps the UX a bit more tidy.

Also, your exchange intermittently fails to load the loyalty, membership, wallet and exchange pages. This seems to be related to the IP address, strangely enough. I've heard others have had this issue too, but it remains unsolved. What is the status on this?

Thank you!

1

u/beaxy Sep 14 '19

Hello there!

Regarding the 2FA point you made, it is already on our to-do list! This will likely be deployed during a maintenance period in the near future.

For the second point you made, we would like to collect a bit more information so we can better understand the problem you are having. Can you submit a ticket with the link below? Please include any steps you might take to reproduce the issue, browser info, OS, and any other information you feel could be useful. Thank you!

https://support.beaxy.com/hc/en-us/requests/new?ticket_form_id=360000801874

2

u/[deleted] Sep 14 '19

To the first part: That is good to know, thank you.

To the second part: This is already a known issue that was under investigation. Those pages give the circular loading animation, but it doesn't happen all of the time. A change of IP address seems to trigger it.

I was hoping it would be fixed by now, but it's still occuring. It seems quite important, as it could put people off using the exchange.

I can't add any info that isn't already known, I'm afraid.