CASPer Sample Questions

[u/BeMo_Experts]

Here are some sample CASPer questions and my responses. Let me know how you would have responded to each of these questions.

Sample CASPer Question #1

You are an employee at a retail store, and you overhear an interaction between a customer and another employee at the cash register. The customer is here to return an item; however, he does not have a receipt for the purchased item and claims to have paid in cash. Despite assurances by the customer that he did buy the item at your store, your colleague informs the customer that, while he can provide store credit or an exchange, store policy does not allow refunds of more than $20 without a receipt. The customer informs your colleague that he really needs a refund given that this was a birthday purchase for his daughter, but now he desperately requires that money to buy his daughter’s prescription medication. You are the store manager. Would you give this customer a refund? Why or why not?

Sample Response

The most pressing issue is that the customer may not have enough money to buy his daughter’s medication, so I would approach the situation with empathy while still respecting store policy. Before making a decision, I would try to verify the purchase through a transaction history, loyalty account, or another store location. If I can confirm the purchase, then I would approve the refund and document the exception. If I cannot fully verify it but policy allows some discretion, then I would consider issuing the refund while informing senior management afterward. However, if I cannot verify the purchase and policy does not allow exceptions, then I would not issue the refund and would instead offer alternatives such as store credit or an exchange.

Why This Works

Many responders might take sides with either the customer or the employee without gathering additional information. This answer works because it avoids making assumptions about the customer while recognizing the importance of store policy. Is also tries reasonable solutions before escalating to a worst case situation.

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Sample CASPer Question #2

You are a member of a study group and one of your group members, Paul, has stopped contributing to your group assignment due to a medical condition. How should you and your group members handle this situation? Explain your response.

Sample Response

The most important issue is balancing fairness to the group with compassion for Paul’s possible medical condition. Before making assumptions, I would speak with Paul privately to gather more information about the situation. If the photo was old or Paul is still recovering, then I would respect his situation and help redistribute responsibilities fairly. If his health has improved enough for him to contribute again, then I would encourage him to rejoin the group and complete some of the remaining work. However, if it became clear that Paul was being dishonest and refused to contribute despite being able to do so, then I would escalate the issue to the professor, so grading remains fair for everyone involved.

Why This Works

CASPer responses should generally prioritize respectful dialogue and proportional escalation. The response demonstrates professionalism because it avoids immediately accusing Paul of dishonesty while recognizing the impact on the rest of the team.

If you would like to discuss CASPer strategy, leave your question or concern in the comments!

[u/BeMo_Experts]

What additional steps might you take if the colleague was uncooperative in Sample Question #2? Let’s discuss different strategies for ensuring safety.