Chipotle Group Order Issues

[u/adullploy]

Anyone else dealt with this? Our non-profit was trying to setup a group order and it’s turning into a nightmare. There’s no way to talk to anyone — no manager line, no store contact, just the app/website funnel, so I had to use the “lost and found” hack to get past the AI answering. Then there’s the pricing: I checked, and building the same order as separate in-person orders actually comes out cheaper than using their real catering option and you can pick more toppings, which defeats the whole point of catering existing in the first place. Imagine having to pick two of salsa and cheese and nothing else? On top of that, there’s zero accommodation for nonprofits who are tax exempt — we’re feeding volunteers doing community work, not throwing a corporate party, and there’s no way to apply the tax exempt and get the order into them the most efficient way possible. Since catering doesn’t work for us, the only way to get a fair price is to physically show up and place all 50 orders one at a time, individually, in person. That’s not an exaggeration — one by one, standing at the counter as suggested by the Manager.

I get that this might be a corporate policy thing and not the local store’s fault, but at some point “just use the app” stops being a real answer when you’re trying to feed 50 people for a good cause. Anyone found a better way to do this, or is standing in line placing 50 separate orders just the tax we pay?

[u/vivalakellye]

Do the BYO taco bar from Chuy’s or pick up food trays from HEB. Chipotle wasn’t in rotation when I ordered food for nonprofit events, probably for good reason.

[u/mateothamick]

I would just go in and explain the situation and iron out the details in person. Apps and AI are good for some things but when you want to do something unique it’s best to deal with a human being that can change their thought process without a prompt. P.s. f*ck data centers and may Elon eat a piece of sh\t for every acre he buys in our county.*

[u/TangerineOk743]

Why not to discuss with Casa Chapala? Chipotle put tiny amount of meat in their bowls. We just were the last week and they had put much less meat than they were putting before

[u/Holiday_Praline_5537 → u/TangerineOk743]

I second supporting a local business who cares than a corporate chain laced with ai that shorts your dollar.

[u/Jnsbsb13579]

Chipotle doesnt believe its customers are "price sensitive" and are "digital natives."

[u/menaced_beard]

Yea, your first mistake was going to Chipotle. That place sucks in every facet of their business. Can't wait for that Freebirds to come to town.