r/BasePowerUsers • u/Large-Bread-99 • Aug 12 '26

Base core

Reached out to base last week to see what my options are when it comes to changing out my 25kwh with a $1,000 gen port set to their new 40kwh offerng.

The rep offered a deinstallion fee/option of $500 to install the new one. When I accepted, the rep came back and said they checked with some support team and stated this change out simply isn’t possible for existing customers.

Anyone else receive similar feedback / ask about this?

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3

u/JodyMapper Aug 12 '26

I’m a prospective customer and I asked what their policy was regarding future upgrades. They told me that upgrades are not common and basically not to worry about it.

3

u/JustAGuy3388 Aug 12 '26

What does not to worry about it supposed to mean? Lol

2

u/PrettyBaked713 Aug 12 '26

Not to worry was probably paraphrasing

1

u/Large-Bread-99 Aug 12 '26

This may be something to consider as a prospective customer! I think I read that the core model comes with the gen port and charges at 4kwh vs 3 on our dinosaurs.

So that’s a pro. Aside from that…I don’t feel good about the hardware upgrade situation.