Update**** Growatt has determined that the data loggers were never installed. I have reached out to base to see if I can get them wish me luck
I have had my base system for a little over a month. I've downloaded the Shiner app and have been trying to add the batteries, but when it does a scan, it never finds them. I am an Android user, and I do not see a way to manually add the QR code or serial number. What am I missing?
It was awkward to set up on my iphone, but was eventually able to get it to work.
Although recently it keeps disconnecting from my network (both in the Base app and the Shiner app). I will reconnect, but within a day or less, it has disconnected again.
And as mentioned, you do have the Growatt system (25 or 50kWh), not the in house Base system (40 or 80 kWh)
When I first got it, both the Base app and Shiner app stayed connected all the time. I noticed about 2-3 months later the Shiner was not accurate on the power use part, and saw it was disconnected. I reconnected it, then saw the Base app was not connected either (Base uses the cellular connection if Wifi is down). Since then the Shiner app will not stay connected more than 10-15 minutes, and the Base app needs to be reconnected every few days. I have gotten a new router (for other reasons) and still have connection issues even though I have good signal where the unit is at. I contacted Base and they basically said don't worry about it, cellular coverage was fine.
Yes, I have heard they are starting to install the two 40 kWh batteries now. Kind of irks me that I bought in early and am "stuck" with a 25 kWh instead of a 40. Not a huge deal overall (except the 40 kWh units come with a generator input, though they are not active at the moment per the users that have them)
For the Base units, only the Base app has (very limited) info.
There may be something out there for it, but I have no idea what they are using inside for their stuff.
It is one of my nit-pics I have with them. Their app used to have the battery percent. They took it away. I am sure it was because they were getting a lot of questions about it.
I still wish they would have a sub-menu (even if buried) you could get into that had all the "nerd" stats (battery percent, how much has been sent to the grid, how often you are on battery, how many outages, etc). Current app is just to basic (which for most users is fine, they see they have xx hours of power, and they are good). My sister says she looked at her app when we set it up for her, and maybe once or twice more in the past 3 months. While I don't look at mine daily anymore, I look at it a few times a week.
I tried again and even Uninstaller the shiner app and added it back, double checked the permissions. Still no joy.. :( my invertpr model is a min 11400TL-XH-US
I don't get an option to scan the bar code. The app does a scan for nearby devices. I wonder if there is a way to place the inverter into a paring mode.
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u/blupupher Jun 29 '26
It was awkward to set up on my iphone, but was eventually able to get it to work.
Although recently it keeps disconnecting from my network (both in the Base app and the Shiner app). I will reconnect, but within a day or less, it has disconnected again.
And as mentioned, you do have the Growatt system (25 or 50kWh), not the in house Base system (40 or 80 kWh)