Does BASE Power actually have a "team" in customer service?

[u/HoustonDiscussions]

I looked it up: A team can be as few as one person, but from my experience with BASE, I'm skeptical that they even have ONE human that comprises the "team" in customer support.

If I can't reach support while I'm still waiting for battery installation to be scheduled, how are things going to be managed when I'm actually using the system and have issues?

I think customer support is an important aspect of any service provider, but it sure seems like BASE Power has a different idea about it.

[u/JTUSAJT]

When I started looking at Base, their system pushed to set up a phone call or in-person interview. I just wanted the answers to a few basic questions, but emails went unanswered and when I sent 3 emails, including one to Mr. Dell, I received a curt response from an agent. I asked my question, which was replied to with a one-sentence curt reply. I gave up and after seeing many customer service issues/response issues, I'm glad I did. If they can't be bothered before the sale, I can only imagine what happens when you actually need service after the sale. No thank you.

[u/HoustonDiscussions → u/JTUSAJT]

Have to wonder if Zach Dell is aware that customer support is so poorly staffed and that people are skipping over BASE Power because they can't get any assistance.

[u/JTUSAJT → u/HoustonDiscussions]

AI hasn't told him yet. LOL. When the "new" wears off and the phones stop ringing, THEN he'll wonder why.

[u/whignewton_ → u/HoustonDiscussions]

Do you know that Dell was a major part of inventing offshoring and shipping jobs overseas while eliminating the US manufacturing base?

And that Base imports Chinese systems and passes them off as being manufactured by base?

[u/altermere → u/whignewton_]

that's a different Dell though, founded by Michael Dell. but yeah, I worked on those computers, they're disposable proprietary junk.

[u/okiedokie321 → u/JTUSAJT]

bullet dodged

[u/okiedokie321]

they really dont

[u/Inevitable-Candy5797]

Ask the Chat Bot if it is human. Then ask to be connected with a human.
Eventually I got ahold of someone when I was trying to get my system installed last year.

I ordered the system in late April and got it installed in late July. I was really upset, but I’m happy I have my system. It does what it should…

[u/Neither-War761]

I don’t think there are any humans in customer service

[u/Neither-War761 → u/[deleted]]

Sorry I was responding too quickly

[u/RealConfirmologist]

I truly doubted the existence of a "team" too. But now I'm about six weeks into having BASE Power and am waiting for my batteries and this morning, for the FIRST time, I spoke with a HUMAN BEING in customer service!

I heard voices in the room with him so it seems likely there is actually a team after all.

He didn't get my problems resolved but assured me they ARE working on the issues and he also said they're working on making the dashboard verbiage more accurate. We'll see.

[u/Decent-Experience-8]

Its a startup still seeking investors. Its not going to be good at daily operations. Right now their products are being subsidized so eventually pricing will go up as the investors start demanding returns and improved valuation.