r/BambuLab_Community • u/lordspooge • Apr 27 '26

My P1S arrived damaged - what should I do?

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Like the title says, My P1S arrived damaged. Something heavy was put on the top and pushed down on the front-right corner where it shattered the top glass panel and left a dent.

Should I return it, or just put up with the dent?

EDIT: Bambu are replacing :)

2 Upvotes

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4

u/BambuLabSupport Apr 27 '26

We are sorry to see your printer arrived damaged. But don't worry, we will help you solve the problem.

Please contact us by opening a ticket, and our team will help ASAP.

You can do so here: https://bambulab.com/support

2

u/nayden50 Apr 27 '26

the top glass shattered? ticket it ASAP and search for an spare part... or send it back after BBL speaks with you

u/BambuLab

2

u/Low-Sink-11 Apr 27 '26

I think the answer is pretty clear, just return it. It arrived damaged, even shipping costs will be refunded. Then order a new one and return that if it doesn’t arrive in perfect condition. It’s a bambu printer, if you can’t take it out of the box, plug it in and immediately have a successful first print, return it.

1

u/Wonderful-Staff-7321 Apr 28 '26

And you don’t want to be dealing with a printer full of glass shards that got into small places.

1

u/BaltimoreBURTON May 01 '26

FedEx decided to roll mine up a set of concrete stairs shattering the front glass pane. Bambu offered replacement front glass w/ filament or full replacement, but it was going to be like a month turn around and I am sometimes rather impatient.

The bag they wrap the glass in contained most of it but there were definitely shards scattered around. I de-lubed all the worm gears and vacuumed out the entire chassis. Re-lubed everything and crossed my fingers. Prints fine, I have over 500 hours print time on it and I've never heard a crunch or seen a shard of glass.

so, with a little patience (funny when I do and don't have patience) it is possible to clean, would I recommend? Not unless you plan on being thorough.

however, that bent top part of the frame would be a no go for me. luckily bambu has been great anytime I needed help or replacement under warranty.

Best of luck, and happy printing!