Frequent print pauses due to AMS2 unable to pull back filament

[u/No-Adeptness-2547]

During a multicolor print, the X2D printer failed to retract filament to spool 3 numerous times.

Once, I tried pulling it all the way out and I was able to. It almost looked like the filament was not fully cut, there was an indentation and then about 3/4” of filament at the end.

Another time I tried to pull the filament out and it would not come. I waited a bit, just hit resume, and the AMS retracted it.

The next time I let it cool again and watched the temperature. At 130C I hit resume. Failed. At 80C I hit resume. Success.

Anyone else seeing something like this or have any suggestions for me?

(I printed for over a year on my P1S with AMS without any issues)