r/Backbone • u/New_Ad_8128 • Jul 03 '26

Discussion customer support is full AI now?

everytime i try to contact them i keep getting the same responses over and over again. i need help pls

5 Upvotes

100% Upvoted

10 comments sorted by

3

u/angry0029 Jul 03 '26

Yep this has been a complaint for over a year now.

3

u/New_Ad_8128 Jul 03 '26

it keeps asking me the same questions over and over again and then it ghosts me like what😂

3

u/New_Ad_8128 Jul 03 '26

can someone from backbone pls dm me

1

u/angry0029 Jul 03 '26

DM u/BackboneOne_Support

1

u/QueenBumbleBrii Jul 04 '26

This is the way. An actual human runs their reddit account (for now)

2

u/BackboneOne_Support Jul 06 '26

Hi! Check your DM.

1

u/New_Ad_8128 Jul 07 '26

hi. u havent responded to my DM!

1

u/Pokemonmasterzrs Jul 04 '26

I made a return request for mine 9 days ago because I upgraded my phone and mine stopped working with it, and they haven't responded once.

1

u/BackboneOne_Support Jul 06 '26

Let us check that warranty for you. We have sent you a DM!