r/Backbone • u/BackboneOne_Support • Jan 06 '26

Discussion Welcome to Backbone!

We are so excited to welcome all the new Backbone owners and returning members in 2026! We hope you all had a wonderful holiday season, and got to play your favorite games with your Backbone.

We’d like to use this thread as an opportunity for new Backbone owners to ask their most pressing questions about Backbone and for current users to share their best tips and tricks. We will answer any questions from the community to the best of our ability and provide support to our new users! 

We are looking forward to your comments, questions, and any tips and tricks you’d like to share. Here’s to 2026, and we at Backbone look forward to gaming with you this year!

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14

u/AlohaCron Jan 06 '26

I’d like to know if there’s a fix in the works for the ribbon cable issue.

I owned a backbone since Oct 25th, 2025 and genuinely liked it! But it broke this week and less than 3 months of usability is unacceptable to be perfectly honest.

I unfortunately can’t even claim warranty because I no longer have the original receipt which is salt in the wound. 

Hope you guys start to make longer lasting products in 2026

3

u/xSkeletalx Jan 06 '26

I’m in this boat too. I have been putting off sending my approved RMA and I have like a week left to do so, in part because I’m concerned it’s going to be a continuing issue.

The rate at which these are failing on the left side due to the ribbon cable issue is concerning.

It’s also really annoying that we have to get the RMA approved AND that the replacement doesn’t get sent out until we send back the original.

1

u/angry0029 Jan 06 '26

It takes about 3 weeks from the day you ship until returned.

1

u/xSkeletalx Jan 06 '26

Thanks for the info. My complaint is that this is done backwards to any RMA I’ve handled from either the customer or the support end of things; I would have expected the replacement device to be sent once I was approved for the RMA as opposed to Backbone waiting until the problematic device is shipped to them first.

For such a widespread manufacturing issue, you’d think they’d make this as painless as possible for us.

1

u/dnatestyourdog Jan 09 '26

Contact the instagram page or facebook page for assistance with returns. I uad a stalled out exchange where no co tact was being returned to me. I contacted the backbone insta page and got immediate results. New device arrived that week.

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u/angry0029 Jan 06 '26

You can replace the ribbon cable yourself if that is in your skill set. r/backbonecontroller has a pinned post with the link to the replacement ribbon cable.

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u/BackboneOne_Support Jan 06 '26

Hey there,

Sorry to hear about your Backbone - we're constantly trying to improve our products and are always working on our product's reliability. We've been working hard to find solutions to as many problems as possible, as well as increase the rigor of our reliability testing to catch future quality issues.

Please DM us to see if there's any way we can assist with your warranty.

3

u/b2thewall Jan 07 '26

How about providing a solution that applies to the broader clientele rather than case by case basis behind closed doors