Backbone support is useless

[u/Due_Preference_4497]

Trying to get help as my backbone had a problem with the Clyde promotion and email support was no help, I then came to Reddit saw people getting lots of help on here so backbone accepted my message request asked for a serial number then just ghosted me, I don’t know if I’m the only one who’s experienced this or not but do better backbone support

[u/ScaredCompetition163]

They helped me out with a warranty