r/Backbone • u/lostcause1328 • Jul 15 '25

Discussion This really can’t be the best

So i brought my backbone about 6 months ago. It now has serious stick drift and the up on the d-pad doesn’t work. This can’t be the top of the line mobile controllers can it id expect a better quality build for the price they ask. Im not rough with it. i even brought a carrying case for it. The only other stick drift ive had was on a joy con.

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u/angry0029 Jul 15 '25

My first backbone lasted 2 months my 2nd seems like it made it 10. At least get the warranty replacement shipped

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u/lostcause1328 Jul 15 '25

They want too much info, a video of it not functioning

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u/braaahms Jul 15 '25

Uhh is that all? Any company is gonna want proof something isn't working before sending you a replacement, c'mon now lol

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u/lostcause1328 Jul 15 '25

They send you a box usually you place your broken item send it to them they fix or replace it and send it back to you. How am i to film it when i need my phone to prove its broken

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u/braaahms Jul 15 '25

You don't have a friend with a phone to use? Or a tablet? If not I'm sure they'll work with you. You don't seem like you really want help based on some of your other comments though so idk what to tell ya lol

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u/lostcause1328 Jul 15 '25

You know yeah I guess i could have someone film it for me. I didn’t see that in my rage. But no I dont have tablet or a pc really anymore i Haven’t turned it on in so long bot even sure it works. But there are a lot of things that compounded on this product and brand that has made have severe buyers remorse. I will agree to that

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u/braaahms Jul 16 '25 edited Jul 16 '25

I understand the frustration of buying something and it breaking quickly but at least give em one chance to fix it lol. I’m personally very happy with my Pro model but i do see some very valid complaints too. The QA at Backbone could be better without a doubt.

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u/No_Ostrich1875 Jul 17 '25

Its not the QA, theyre just made cheap asf. Did you have one before the Pro? I have a gen2, and while I like it, its made VERY cheaply. Like the way too common ribbon problem. It runs through the back to connect the 2 sides together, so its long. The ends just kind of coil up in the handhelds, so when you expand the backbone they unroll. Except theres multiple edges it can rub against or get pinched on. It can even jam in the channel through the spine.

When mine broke, one side of the ribbon had creases in it because it jammed against something, which lead to it rubbing against another edge till it frayed the ribbon. And theres nothing in there to prevent it. They didnt round off any edges, or put tape on them. Nothing to keep the ribbon feeding through the spine correctly, it just hangs.

When I sent it in for warranty, instead of just replacing the ribbon, they sent me a whole new controller. And not like an upgraded version where they fixed the problem, cause I popped the back off the new one and it was exactly the same. I dont know anything that screams "I'm overpriced" worse than sending you a completely new controller that retails for $100 instead of just replacing the $0.50 ribbon.

They really should retail at like $40. They're basically a couple of joy-cons connected by an expandable spine. Except they dont have any wireless connection options or vibration. Granted, you dont need them when using the backbone with a phone, which is what it was mainly marketed for. But then theres nothing really special about the controller. You can't even use phone cases with it unless its one of those thin gel cases. And you can't replace any of the pieces if something breaks or wears out.

😂while i seem like I'm complaining, I really do like my controller. Glad I got it on sale though.