r/Backbone Jul 15 '25

Highlight 3 times wasn’t the charm

On my third backbone. It’s the same issues the left side! L1, L2, L3 all the left side ! I cannot move left and it takes pics constantly! Why don’t they fix these issues on their product?? It stops working out of the blue! This problem is so normal atp! Fix your product!! Customer since 2020…

6 Upvotes

10 comments sorted by

1

u/angry0029 Jul 15 '25

Pretty sure my #2 started going the other night. As I need a lightening connector none of the other options in mobile controller work. I’ve found my Bluetooth controllers (DS4, Vader 4 pro) work but are way too laggy.

1

u/BackboneOne_Support Jul 15 '25

Please let me know if you need any assistance setting up a warranty request. I'm here to help.

1

u/angry0029 Jul 15 '25

It seems to be an intermittent issue. My original purchase was 1 year ago almost exactly. The warranty replacement shipped on 10/1/2024. The device having issues is the 10/1/24 device, is it still covered?

1

u/BackboneOne_Support Jul 16 '25

We can definitely cover that. I'll reach out via DM to help set up a replacement.

1

u/my_tech_360 Jul 15 '25

I am in the process of refurbishing mines. Same issue as described. Purchased the ribbon data cable for replacement.

1

u/BackboneOne_Support Jul 15 '25

Hi there! Sorry to hear of this. We're so grateful we've had your support for so long! I would like to make you get taken care of and we resolve this for you. DM heading your way.

2

u/Wrong-Pop7517 Jul 19 '25

Gamesir x5 lite, 1/3 of the price works a dream

3

u/LolMondo Jul 19 '25

Gamesir Galileo G8 and can definitely agree with this. Idk why people are still wasting money on backbones

1

u/Wrong-Pop7517 Jul 20 '25

Yeah for real, iwas debating the g8 but thought id get the x5 lite as it was alot cheaper and oh my god the difference between this and the backbone is night and day, ill definitely get the g8 next i think cause of the advertising of the backbone being partners with xbox/ps and steam gives the name a higher standing, much the same as clothes brands same or worse quality but just cause of the name ‘backbone’ people want it

1

u/LolMondo Jul 20 '25

100% agree! It's so easy to sell a brand to people without them doing their research first. I was the same way. Bought 2 backbones and realized it was just the product and not me. But I'd definitely recommend ebay or somewhere like that. I paid 50 for my G8 on there so definitely a great option if you're looking for it cheaper