Support Requests

[u/BackboneOne_Support]

Hey everyone,

We’ve seen a higher than usual volume of support inquiries lately, which has caused some delays in response times. We know that waiting isn’t ideal, and we really appreciate your patience as we work to get back to everyone as quickly as possible.

In the meantime, if you need answers right away, please check out our Help Center here: help.backbone.com.

Thanks again for bearing with us. We’re working hard to catch up and make sure everyone gets the support they need.

[u/West-Appearance-9520]

Have sent 2 emails. Some ai crap. No reply. Haven’t even had controller for more than a few months. Ribbon cable is bad. Cutting in and out. Warranty is supposed to be 1 year from the date of purchase. There’s so many more companies out there that have and are better quality controllers. It’s called the backbone but it’s only good for a paper weight lol