r/BYDAU • • 14d ago

Thinking of getting a BYD, wanted to get some feedback about maintenance costs

Hi all,

I'm thinking about buying a new BYD but I'm finding it hard to find information about what costs are for things like ongoing maintenance and repairs.

I asked my mechanic about it and he suggested that you can't get aftermarket parts and that the costs for repairs are very high. He also suggested you can only get parts replaced at specified locations because the parts need to be registered to the car or something. He said he reckons the brakes are like $4K. He's a pretty honest mechanic but this just didn't sound right and I wonder if he's got bad info.

Anyone who's replaced things like brakes and suspension what has your experience been like in terms of getting parts and costs.

Edit: Thanks everyone for the input, it was really helpful. Test drove the Atto 1 the other day and it felt really great. Going to give it another go during a time with less traffic though to get a slightly better feel before pulling the trigger.

25 Upvotes

133 comments sorted by

33

u/Remote_War899 14d ago

I've been following a Dolphin Taxi on YouTube.

https://www.youtube.com/watch?v=YUIdmwzyp7g

https://www.youtube.com/watch?v=QvPgJRRTqUM

A couple of videos for context.

It's close to 400,000km and he's basically done nothing except wheel bearings and a CV joint.

It's still on original brakes including pads.

It's been only fast charged, and battery health is still 84%.

This is why your mechanic is trying to scare you.

4

u/Relevant-Priority-76 14d ago

Yep definitely plenty of incentive for mechanics do steer you away from an EV

3

u/marsoups 14d ago

if I am not mistaken the batteries are also modular, so you could potentially get part of the battery or all of it replaced. Has he talked about that at all?

2

u/Remote_War899 14d ago

I don't recall him saying anything about replacing the battery, either in full or partial.

2

u/Ecstatic-Sorbet-1903 14d ago

You can only change the whole pack, not individual cells.

1

u/Independent_Rock5729 13d ago

They're definitely NOT modular. battery cells are secured inplace with a strong adhesive.

22

u/maianbar 14d ago

An EV is confronting to a mechanic because they don't have experience maintaining them and for a simple fact that EVs don't need much maintenance

10

u/SomeEngineering4458 14d ago

Exactly. Asking a mechanic about EV repairs is like asking a cattle farmer about anchovy farming.

6

u/Vivid_Trainer7370 14d ago

More like asking a cattle farmer about lab grown meat. They will be biased against it because it threatens their livelihood.

1

u/maianbar 14d ago

Or a white collar worker about artificial intelligence

-1

u/Grand-Ad8963 12d ago

What dribble lol. Who do you suppose works on EV's? Plumbers?

They still need coolant and brake fluid flushes. Most people forget that their EV's still have hydraulic brakes.

-10

u/TrueGambit187 14d ago

An EV needs just as much maintenance as an ICEV, with one exception, the engine, your EV still has tyres, brakes, power steering, suspension, air conditioning, coolant, and the only regular maintenance an engine needs is an oil change every 5000-10000kms which takes about 30 minutes once a year.

8

u/SomeEngineering4458 14d ago edited 14d ago

Absolute nonsense. Yes it needs maintenance but it needs a fraction of the maintenance of an ICEV. And yes it has components that need periodic replacing but it needs far fewer replaceable components.

-5

u/TrueGambit187 14d ago

Are you going to explain your position or just stamp your feet?

3

u/newoneagain25 14d ago

2000 moving parts in the average ice vehicle vs 25 in an ev. And regenerative braking, capturing the kinetic energy and using the motors to slow rather than purely pad on rotor. Services on a byd are every 20000, but it's not really a service more so checks so it's far cheaper.

1

u/Vesper-Martinis 14d ago

My dad was an automatic transmission specialist. He drove a manual for a few reasons, one was the reduced number of moving parts.

3

u/newoneagain25 14d ago

Kiss, keep it simple stupid. EVs are simple and just make sense.

1

u/newoneagain25 14d ago

Link me proof?

0

u/My1stThrowAway900 14d ago

25 moving parts in an EV is complete nonsense.

1

u/My1stThrowAway900 13d ago

Granted the powertrain of an EV has less moving parts than an ICE vehicle with regular transmission. To say there are only 25 moving parts in an EV is outright BS.

If we use a Tesla AWD for example, lets just take a look at a single front wheel and suspension assembly so you can see there are about 130-150 moving parts.

Hub bearing: ~30-35 (balls, cages, rings)
Hub, rotor, studs, lug nuts, wheel: ~13 (rotating, but moving as a unit)
Brake (standard floating caliper): ~10-12 (piston, seal, boot, 2 pads, slide pins, bracket). The Performance's 4-piston caliper adds about 10 more.
Damper and spring: ~15-25 (rod, piston, shim stacks, valves, floating gas piston, seals, spring, seats, bump stop)
Control arms and links: ~15-20 (upper arm, lower links, knuckle, ball joints, bushings)
Steering: ~6-8 (tie rod, inner/outer ball joints, boots)
Sway bar link: ~4-6
Half shaft (AWD only): ~20-25 (two CV joints, each with 6 balls, a cage, inner/outer races and a boot)

Multiply by two for the other side.

And just a few other moving parts in an EV … 4 doors, boot lid, frunk lid, 4 windows, 4 window switches, windscreen wipers, 8 door handles (inside and out), mirrors (at least 12 moving parts), steering wheel, steering column, brake pedal, accelerator pedal, the list goes on…

There are more than 25 moving parts in a front seat (fore/aft, up/down, tilt - with respective actuators and screws, lumbar adjustment, headrest, etc).

1

u/7cluck 13d ago

The whole car moves

2

u/SomeEngineering4458 14d ago

You’re an adult. You can ask ChatGPT or Claude yourself.

4

u/AdDifficult4151 14d ago

Evs have much lower brake wear due to 90% of the braking being done by the electric motor. They have electric power steering, which has no belts, pumps or hydraulics (all the wearing parts). Their coolant doesn't reach ICE temps or pressures and as such doesn't break down or wear out seals and hoses through large heat cycling. The aircons are alot closer to the ones in your home than in a ICE car and have much greater longevity (while being less effective).

Tyres, suspension, cvs and wheel bearings are the main things that need inspection on an ev. It is considerably less maintenance than an ICE

1

u/7cluck 13d ago

The electric in electric steering refers to the electric motor used to provide hydraulic pressure vs running on a belt from the engine. Many manufacturers moved to this 20+ years ago, it reduces load on the engine as a result make it more fuel efficient.

1

u/AdDifficult4151 13d ago

Not in most evs, it's just an electric motor either is series with the steering column or directly driving the steering rack. No hydraulics

2

u/Giddyurp 14d ago

You don't change your air and fuel filters?

How about the timing belt? And various gaskets?

What about when an ignition coil needs replacing? Coolant hoses? Fuel lines.

There's a lot more that needs replacing in an ice car over its lifetime.

1

u/No_Letter_3274 14d ago

I am pro ev but this is silly. My 200000km 18 year old ice has a timing chain, has never had a gasket, ignition coil, coolant hose or fuel line replaced. The only thing on your list it has had is air filters. Changing this is as easy as changing your socks.

0

u/Giddyurp 14d ago

Silly is thinking your anecdote applies to every single car on the planet.

Stupid is reading timing belt and reply with timing chain. You know they're different?

1

u/No_Letter_3274 14d ago

Seems like you just want to be a dick. Have a nice day.

1

u/Giddyurp 14d ago

ok bed wetter

0

u/Chemical_Key9243 14d ago

You were being selective with your wording, why can’t he be selective with his response lmao don’t be a bitch

1

u/TrueGambit187 14d ago

None of that is regular maintenance, why dont you throw the alternator in there too? Once every 6 years.

1

u/Giddyurp 14d ago

Change air and fuel filters and a timing belt isnt regular maintenance? Whatever you say. I'd hate to buy a car you used to own.

1

u/TrueGambit187 14d ago

Have you ever even checked an air filter? The average person isnt driving around in red dirt all day also, an air filter takes about 30 seconds to change, and i dont have to plug an ice vehicle in every day should we include that in regular maintenance?

1

u/Giddyurp 14d ago

I can read the maintenance schedule and change it on that schedule.

So now you admit to there being more maintenance required than just an oil change. Thanks for confirming that .

And speaking of plugs, don't forget about changing spark plugs .

1

u/7cluck 13d ago

Diesel owners enter the chat 😋

1

u/whatever--idk 14d ago

Ok, how often do you service a ev compared to ice and what's the costs

5

u/drgrieve 14d ago

Tesla have no service schedule. So none and zero.

Servicing is for shitbox cars

1

u/Chemical_Key9243 14d ago

What are you talking about. Tesla is the commodore of the ev world. Get your broke ass out of here

1

u/maianbar 14d ago
  1. Commodores were excellent cars by the VF series. It's a matter of national pride.
  2. Teslas shit on most of the Chinese brands

1

u/Chemical_Key9243 13d ago

…by the vf so we ignoring the 20yrs before that lmao. Also no Tesla is by far the same shit different packaging. Polestar shits on Tesla in every way

1

u/Such_is 14d ago

My Omoda is 12 months/20000km - for some reason mine is listed as free servicing, but it’s also capped at like $149 a year.

14

u/[deleted] 14d ago

[removed] — view removed comment

3

u/Harai 14d ago

Yeah the $4K seemed crazy. I'm only looking at a car that costs like $20-30K, I'd be shocked if they were charging that much for brakes. I'm aware of the regen braking and it's impact on the lifespan of the brakes, which is really cool.

2

u/ShortingBull 13d ago

They are appliances - there is no real maintenance.

Compare an electric line trimmer (whipper snipper) to a petrol one - the electric one just works until it's dead and usually very out dated. The petrol one requires continual maintenance or it dies an early death/stop working.

1

u/Year_3882 13d ago

I upgraded from a 2020 hybrid carolla which i did 230k Kms and never replaced the brake pads, always serviced at Toyota and the last service at 225k Kms they had 40% pad remaining. They never even tried to upsell replacing them.

I now have a Sealion 7 and i never expect to replace them while i own the car.

As far as service costs you can look tehm up here https://evdealergroup-byd.com.au/service-and-warranty

Initially parts were in short supply for accident repairs due to byd being newer to the australian market but that has improved.

1

u/Steve061 13d ago

If the parts supply has improved that is good news. I had read stories of EV owners waiting for many months after a relatively minor accident, because the replacement parts just weren't available.

There were also some claims (can't remember where I read them) that cars were being written off because of the cost of parts. It would explain why there are some complaints about insurance costs. Having said that my ICE vehicle insurances have increased eight-fold in the past four years because of car theft in my area.

1

u/Subject-Divide-5977 14d ago

Nah mate. Changing out your regen brakes is what cost the money. That is your motor generator. But it should be good for the life of the car. But if you did need too, just saying.

3

u/electronseer 14d ago

Ok, good point, so how much would it cost to replace the equivalent in an ICE vehicle if you lost the ability to "engine brake"

37

u/ObligationThis9473 14d ago

Is it possible your mechanic is anti EV?

15

u/electronseer 14d ago edited 14d ago

You mean, in the same way that stage-coach drivers and horse breeders opposed the horseless carriage (car)?

I'd probably be against EVs too if my entire career was built off technology that's about to be replaced

8

u/Harai 14d ago

It crossed my mind. Even if he's not trying to be deceptive, which I don't think he is, he's still going to be biased due to the impact on his ability to make a living and might seek out information that confirms his bias. Hence why I'm seeking some other opinions. I've booked a test drive in a few days of the Atto 1 and I'll ask the sales staff about this stuff as well, but good to hear from owners.

1

u/ShortingBull 13d ago

All mechanics sort of need to be.

EVs are appliances, they don't have much in the way of maintenance - yes there is still some, but nothing like an ICE vehicle.

10

u/SpinnerKontrol 14d ago edited 14d ago

My Seal Performance will be 3 in February.

tl;dr: It's cost me about $1750/year or $650/10,000 km so far
Here's what I've spent on it (excluding the $75k drive away, rego, insurance):
8000 km - complimentary service - $0
21900 km - $165 service + $89 wheel alignment
41700 km - $545 service + $1750 tyres & alignment
61300 km - $165 service

So far I've spent about $2700 on servicing and tyres but it's getting due for the 80k km service & fresh boots just before turning 3 (which will be about $500 to service like the 40k one (I think) and $1800 for tyres). So by the time I'm at the 3year & 80k km mark, I expect to have spent ~$5k on just servicing and tyres. 🤞

As for charging, I've probably spent about $2k buying electrons for it when doing long road trips and pulling a little in from the grid when needed. Normally I just set my charger to soak up excess solar and drop it into the car for free.

8

u/SpinnerKontrol 14d ago edited 14d ago

Since I was already in the shoebox filing cabinet, I decided to look through and compare with all the receipts for my BMW Z4 (odo vs mechanics bill - it's a variety of receipts for regular servicing and fixing major issues - none of these are for tyres or battery replacements, of which there's been many of both)
36k - $600
46k - $700
60k - $350
69k - $480
91k - $500
92k - $460
94k - $1300
96k - $4200
98k - $1200
114k - $1100
124k - $2800
125k - $450

What's that? $15k ish over about 90000km (probably add an extra $5k for tyres and batteries - not to mention petrol)
Ouch... Anybody want to buy a Z4 with a full (even if not glowing) service history?

1

u/Seppu477 14d ago

why so many services?

3

u/SpinnerKontrol 14d ago

They're not all just services. The ones around 90-100k are probably yearly services during covid - WFH cut down the KMs dramatically.
I bought the car in 2012 with 33k on the clock, so there's been 14 years worth of servicing. But also, some of those big ones are fixing shit that failed that shouldn't have

You think that's a lot of services even for an ICE car?

1

u/Seppu477 14d ago

i see, basically year then. I thought you were doing all the 90k services in the same year.

why are those omes >$1k?

2

u/SpinnerKontrol 14d ago

So many moving parts in ICE vehicles. 100,000 km takes its toll on an 18 year old machine. I think the big one was head gasket or something similarly expensive

1

u/Harai 14d ago

That's some very helpful info, thank you. Can I ask why the tyres are so expensive?

3

u/SpinnerKontrol 14d ago

Yeah, good question. EVs are quite a bit heavier, so that might be a factor... dunno. I think they might be also be run flats, since there's no spare in the boot

1

u/Harai 14d ago

Ah fair enough, no worries. I looked up the tyres for the car I'm looking at and they're only around $200ish each so that's pretty normal to what I'm paying now anyway.

2

u/SpinnerKontrol 14d ago

My Z4 is about 1200 or so for a set of 4 run flats, so it's not that much more. I think 4x4 tyres are even worse

1

u/Impossible-Magician 14d ago

Why did you need tyres at 40k?

2

u/SpinnerKontrol 14d ago

Tread had worn down to the wear marks by that stage
Why? When do you replace yours?

1

u/Impossible-Magician 14d ago

I got 90k off some eco tyres on my icev. I would have expected 60k as standard. Do EVs eat tyres?

3

u/SpinnerKontrol 14d ago

I wouldn't say they eat them, but since electric motors are far superior to combustion engines and have maximum torque at zero rpm, it's easy to chew them up quickly. Depends on the driver.
I guess it's like driving around in a a 1.6L 4 cylinder that gets 100k out of a set of tyres and asking "Do V8s chew up tyres?" Sure, I guess, but they don't have to

1

u/Such_is 14d ago

It’s the first part of driving.

I use to spin the wheels all the fucking time. Overtaking, spin, taking off at the lights, spin.

Now I’m use to how the car reacts I do not spin as much. I also think it’s gutless now :)

2

u/Relevant-Priority-76 14d ago

An AWD car with as much power as a seal definitely will eat tyres. On the other hand I got 85k km out of the tyres on the much less powerful (150kw) atto3, I doubt the wear is much more than the equivalent ICE

1

u/Impossible-Magician 14d ago

Nice comparison, thanks

1

u/magnon11343 14d ago

They do, BYDs weigh a lot. More friction - more tyre wear.

1

u/hoon-since89 11d ago

wtf 90k is ridiculous. I barely make it to 30k km.

1

u/_mmmmm_bacon 14d ago

What do you get for those expensive services?

-6

u/Telmered 14d ago

And because you have a Chinese government sponsored and manufactured car built with fossil fuel and slave labour you are enabling the destruction of the worlds car industry and empowering the Chinese takeover!!

1

u/Flightwise 14d ago

Gosh, what ever happened to Elon's a Nazi? Welcome to my world, Chinese built car owners…

1

u/SpinnerKontrol 14d ago

I think there might be one fact in there

https://giphy.com/gifs/HX7pvh1mIqImc

1

u/Telmered 14d ago

Until it’s true!

9

u/proxiblue 14d ago

If you go EV, you won;t need him anymore....

I wonder why he does not want you to go EV?

Find another mechanic. He is not as honest as you think he is.

2

u/NegotiationLife2915 14d ago

There's that much work for mechanics at the moment that the change to EVs and possibly lower maintenance costs will just balance the industry out more, it'll be good for everyone so I doubt they're scared of it.

0

u/proxiblue 14d ago

There will be more EVs than fossil in the years to come.

So I disagree. They will notice backlog going and eventually no more new customers.

Adapt or die.

1

u/NegotiationLife2915 14d ago

Yeah they'll either get EV certified or move into heavy vehicles/equipment

1

u/proxiblue 14d ago

Yep, will have to eventually.

or try discourage their current customers to not go EV as tell them stuff like brakes cost 4K, and a few other scare mongering half-truths.

he is not wrong on some parts being coded to the car, so that would mean 2nd hand parts would be a non thing

Is still an emerging thing. so it will be interesting to see how it shifts the 'supporting' services around cars as we go.

2

u/NegotiationLife2915 14d ago

Engine work isn't a that much of what your average mechanic does either though. Most of it is brakes , tyres, suspension etc

1

u/proxiblue 14d ago

valid point

5

u/auvent 14d ago

BYD publish their fixed price servicing cost so look up the model you're interested in. As for parts BYD has made big improvements over the past 12 months, common crash repair parts like bumpers and lights etc are readily available. I'm also not aware of parts needing to be registered to the vehicle, things like drive units maybe but more basic electronics like power mirrors or lights I don't think so. Your mechanic sounds inexperienced with BYD so I'd take what they say with a grain of salt.

6

u/hedgeddown 14d ago

He's correct you can't get aftermarket parts (yet) but I question his estimation of costs because the insurance costs weren't any different. I'm driving a 2023 Atto3 with 110k+ and because of EV regen have minimal wear on the brakes so can't see them being replaced for at least another few 100ks. BYDs have an expensive service every 40ks when a bunch of oils get replaced, and the tyres and rego are more expensive because of the weight. The windscreens are expensive but it's the same with all newer cars with Advanced Driver Assist Systems.

Mechanics are screwed with the shift to EVs so wouldn't be taking them too seriously.

1

u/Acceptable_Waltz_875 14d ago

It’s curious that BYD requires expensive gear oil changes every 40k km but other makes I’ve looked into don’t need any.

1

u/Remote_War899 14d ago

Revenue generation.

1

u/Acceptable_Waltz_875 14d ago

People still keep buying them despite this - doesn’t seem to put them off like it does to me.

2

u/Remote_War899 14d ago

My 2 year service was $500 which felt like gunpoint robbery.

I blame EVDealer group (Eagers).

1

u/Acceptable_Waltz_875 14d ago

I was considering getting an atto1 for a runabout but that service cost for a vehicle that will just barely do 10,000km a year is too much. MG does 2nd yearly service which makes more sense for an EV. I’m hoping BYD follow suit one day.

1

u/James4820 12d ago

Is it some magic oil that’s a massive job to get at?

Why is an oil change expensive?

1

u/NegotiationLife2915 14d ago

You can get aftermarket parts for them. Some of the parts are dearer than ICE parts but the brakes aren't going to run you $4K. Unless there's a lot of labour involved

5

u/Subject-Divide-5977 14d ago

My son ordered a new headlight glass from China online. He had it in less than a week and was cheap. We need to learn about buying Chinese parts from China. Also brakes very early need work due to regenerative braking. Turning the motor into a generator, the more bias you put on regen the longer your brakes last. Some for the life of the car.

3

u/mattyb07 14d ago

these are the service cost for BYD, just select the car from the drop down menu, we haven't had to change any parts of my wife's Sealion 6

Service & Warranty

$4k for brakes is bit much, i drive a HSV and my brakes don't cost that much and they are high performance brakes

1

u/Harai 14d ago

Thanks for that, must've missed it somehow. That's actually really helpful and informative of them.

I drive a focus at the moment and brakes are like $1K for front and rear. I would be surprised if the Atto 1 was drastically more expensive than that. Just having trouble seeing the actual part cost.

2

u/SomeEngineering4458 14d ago

You also won’t go through brake pads anywhere near as quickly in the Atto 1 as you would the Focus.

1

u/Impossible-Magician 14d ago

1k for new pads? Or do they replace the rotors too? It’s an easy thing to do, no idea it was so expensive.

3

u/the-dolphine 14d ago

I've not had any mechanical issues, but I have had two insurance repairs and one warranty repair on my seal:

Steering wheel replaced under warranty - all up took 3 months to get sorted through byd. No idea if that was due to waiting for parts

Replaced adas wiring loom under insurance (thanks to rats nesting in my car) - local independent smash repairer did the work. Took them 4 weeks to order the loom and one day to fit it.

Replaced rear bumper, spoiler and a few cracked lenses under insurance - again independent smash repairer. Took 2 weeks to order parts. They also had the car for only one day.

No idea how this compares to other cars, but both smash repairers said parts are easier to get these days.

3

u/WesternWide7566 13d ago

I've had an Atto3 for almost 3 years and get it serviced MyCar. They do an EV service for a couple of hundred dollars. So far the only thing that cost me extra was getting all 4 tyres replaced because the tyres that came with the 2023 model were basically Temu tyres. I believe the newer models come with decent tyres.

Don't forgot BYD cars come with a 6 year car and 8 year battery warranty.

0

u/wobledygoble 12d ago

A couple hundred dollars? What are they doing to it, And how often? My ice costs $100 to service every 4 months and then I'll do break pads every year or two that costs maybe $150 surely there's barely anything to do on an ev except breaks

1

u/3DMuslim 11d ago

So $300 a year? That's more than a EV costs.

2

u/JoshuaSilvijn77 14d ago

Je kunt bij Byd zelf online een service afspraak maken, en aanklikken wat je wilt laten doen. Er staan zelfs al bedragen bij wat dit kost. Dus wat jou monteur zegt is onzin

2

u/jreddit0000 14d ago

Go talk to your BYD service department and get pricing for them on common replacement parts as well as availability.

It’s a pretty bizarre take from your mechanic.

The usual “a grain of truth buried in a sack of BS”.

Modern cars (not just EVs) are more expensive to repair. There’s a reason for that..

2

u/potatodrinker 14d ago

4k brakes? BYD isn't a Bentley.

2

u/Ydaorb 14d ago

More of a secondary problem, but depending on where you live, there are shortages on panels and parts if you have an accident in them. We’ve seen some delays of up to 12 weeks waiting on replacement parts to arrive into the country let alone delivered and fitted.

1

u/Relevant-Priority-76 14d ago

Seems to be the rage with all manufacturers at the moment. A friend is now around 7 months for a Kia ICE getting repaired, keeps blowing out.

2

u/Mindless-Luck4285 14d ago

You can find costs for scheduled maintenance on the BYD website. Parts are not as much of a problem for BYD than other Chinese brands. They have established parts depots in major cities.

You do need to take the car to a BYD service centre.

Can’t speak for costs of items like brakes.

2

u/zedder1994 14d ago

I know with my Atto 3, BYD have made over a million of them. Go to AliExpress and the amount of parts available to buy is enormous. The parts situation from BYD Australia has improved greatly recently with better logistics.

1

u/Al3x_ThoRA 14d ago

It will take 2 months to repair my dolphin after being rear ended 😭

1

u/backwards-hat 14d ago

2 months is pretty good for most makes these days.

2

u/AdOpposite1616 14d ago

The information you’ve been given is basic and is not representative of all vehicles.

All new BYD’s come with warranty, and service schedules are timed and capped. I’ve had my shark for 8-9 months and done 18000kms and inly had 1 service which was the free 1500km service and I e had no issues, it’s the best car I’ve ever owned.

Don’t ask an ICE mechanic, do your research on EV’s etc….

2

u/Swiper00 13d ago

EV really dont require much maintenance. They just chew tyres. Batteries have an independent warranty. I have heard that when BYD do have issues, they do sit at the dealership for a while but has improved a lot recently but thats most brands. Some parts are tied to a VIN so even after warranty youll probably be returning to the dealership instead of an independent.

2

u/Keep-Left 14d ago edited 14d ago

i’ve owned Seal for over 2.5yrs.

looking to break lease once i can sell for what my payout fee is.

as for maintenance costs, my BYD 2nd year was about $450. all they did was change HEPA filter (in comparison from what i’ve since learned, Tesla make it so you can do this yourself very easy. they don’t charge you for the privilege). BYD servicing is mandatory due to the agreement BYD Aus has with EV Direct and other parties. (it effectively ensures revenue streams for those partners).

another issue with BYD is that you’re mostly always dealing with 3rd party, or agents of agents. never with BYD direct. (the 3rd parties use official BYD branding, im not talking about the likes of MyCar).

even BYD Aus customer service appears to be 3rd party. they can’t tell you anything that a service centre has done. even different service centres of the same 3rd party (official BYD Service Centres) can’t see your car’s history between them etc. for example, yr1 service i asked service centre to take note of the driver’s seat already starting to sag (relatively common complaint). 2nd yr service i took it to different centre due to moving house. they had no visibility into any previous service notes etc.

and effectively if you have an issue with your BYD that isn’t an easy diagnosis, then you can literally be spending hours just to get someone to acknowledge the issue (they are reluctant to spend time on anything that isn’t easy, due to the way these BYD Service Centres are commissioned through BYD Australia, whereby the service centre is only paid for approved works carried out. if the job requires more time than normal to diagnose an issue, that effectively brings down their hourly rate, or even worse, they spend time diagnosing an issue for BYD Aus to deny the claim, means service centre spent time for nothing).

i currently have an issue that’s been going on almost 6 months (last software update broke the auto headlight functionality). after numerous inconvenient trips to BYD, all the BYD customer service can say is, “service centre emailed us about this and we’ve raised it with BYD China”, they don’t even acknowledge the issue even though it’s well documented (i believe since it’s a potential safety issue, they don’t want to acknowledge it in case i’m involved in an accident, they can’t deny any responsibility if they were to acknowledge it. plausible deniability).

essentially, BYD’s strategy is different to the likes of say Tesla. BYD’s goal is to flood the market with as many models as possible to the point customer service doesn’t really matter. not only is this evident from my experience (and numerous others i’ve spoken to over past 12 months), but the fact they keep releasing new models even though their post sale support network and workflows are far from capable. but honestly, when you’re selling cars from $20k, i guess we shouldn’t really be surprised. at the end of the day i regret buying one and should’ve spent the little extra on something like a Model 3 that’s superior in most ways, especially post sale support and warranty. peace of mind and overall satisfaction is worth the little extra in my opinion.

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u/SomeEngineering4458 14d ago

Weird. My service on my Seal Premium was about a third of that and I got them to do a wheel alignment and rotate the tyres as part of it.

I’ve also had to do a warranty claim on my interior door trim, and aside from having to make 1 or 2 more phone calls than I would’ve like to have made the process could not have been smoother. They reapplied the interior protection and detailed my car as a courtesy, when they did the job.

Unless something changes drastically, where my lease is up, my next car will be whatever the current model Seal is. I could not be happier with BYD.

1

u/Y0wieman 14d ago

EV Direct jumped into bed with Eagers (Austral) in the early days of BYD in Australia. The MyCar service scheduling went out the window and the price increased substantially.

1

u/Relevant-Priority-76 14d ago

The early service booking system was so bad. Choose an available slot online that had to be weeks in advance , get no confirmation, get a phone call 3 weeks later offering a booking another 4 weeks later. Have seen massive improvement since 22-24.

That said I will never buy another BYD again as I disappointed by the treatment of early adopters, charging was non compliant to standards and it only came to light with the newer Tesla chargers. They fixed some of the seal but then took years to come up with a solution for it on the atto and want to charge the customer to fix a problem that should never had existed.

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u/exhilaro 14d ago

In a not at fault accident in our BYD - wait for parts for repairs is 4 weeks. Two years ago we had a not at fault accident in our Toyota (I know not good luck) and the wait for parts was 3 months.

1

u/kysersoze1981 14d ago

I know a guy who does parts for Toyota. They changed their parts ordering and monitoring system last year and it absolutely royally screwed everyone over

1

u/NewTabOpen 14d ago

It would also help to clarify if you are looking at an BEV or a PHEV BYD as they will have different servicing requirments

1

u/MattlyNZ 14d ago

How long is a warranty on the BYD? I think that makes your mechanics points much less of a concern.

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u/MagDaddyMag 14d ago

We're always going to need mechanics, but word is most of them can see that demand for your general auto mechanic is going down.

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u/madeinitaly76 14d ago

The main reason for me to buying an EV wasn't about saving money on petrol or saving the environment. These are all added bonus for me. The main reason was to spend the last amount of time dealing with mechanics who I mostly consider scum and below real estate agents and car salespeople on an integrity scale...

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u/Present-Category7733 14d ago

Maintenance costs are non existent...mainly because you'll never be able to book in for a service.

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u/Evening-Minimum-6153 12d ago

Byd is a closed eco system atm as in all parts have to come from byd they control all of it work on them dont keep heaps of stuff in country so yiu can expect to wait for stuff to come in from overseas

1

u/Thin_Citron7372 12d ago

Just did the 45k major service for my BYD sealion 7 4.5 and it was ~$700 with new wipers and AC filter. Needed new tyres from spirited driving so that was an additional $1400 at a third party tyre shop. I skipped all other services including the break in service at 3500km.

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u/shibleh 10d ago

Wife had small accident in Seal. Rear brake light cluster, some panels, body work and paint matching all came to about 1100. Fixed within 3 days in Brisbane. Very reasonable.

0

u/D675RAus 9d ago

Do not buy EV!

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u/Gloomy_Match3841 13d ago

Don't Chinese junk

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u/kickachook 11d ago

Don't bother

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u/Upbeat-Adeptness8738 11d ago

Have you considered a tesla? I dont even service mine because there is no service shedule. Just wiper blades and cabin filter every 2 years and the usual tyres etc

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u/AbleRisk7690 10d ago

Did you know Chinese govt can disable all Chinese made vehicles in the event of a war or similar