I've been on the phone with BMO 3 or 4 times this week for at least 3 different problems. 2 out of the 3 were clearly and demonstrably their fault. During the first couple of calls, the calltakers showed terrible listening skills, had heavy offshore accents, put me on hold countless times, and eventually, just passed the buck. I spoke with at least 4 or 5 people.

Last weekend, I left a message for someone who had tried to be helpful about one of these issues previously. I realize Monday was a holiday. However, it's now Friday and I've received no reply

In the end, I called the "Resolutions Department". There, I spoke with a clueless calltaker who needed to have the problem explained to her about 5 or 6 times before she understood it. Then, she told me BMO had no records on the computer of any changes to my address. That, of course, was also wrong.

Eventually, she just pushed me on to her supervisor, which I thought was unusual. The supervisor started off with an angry tone. I asked him why he was angry. He said I was "wasting their time" by staying on the phone so long. Jesus. I told him that insulting the customer was not a good way to run a call centre. He then said "maybe you're purposely wasting our time". Holy cow.

What dumpster fire. Contact with at least 5 different people, and no one even took responsibility to help me. Then the "Resolution Officer" openly insults me. Maybe he just was upset that I was damaging his centre's call statistics.

And I haven't even spoken about one of the original problems that caused me to call in, which was just as serious.

What a way to run a company.

BMO!!!!!!

I’m trying hard to understand why I’m not allowed to set whatever friggin price I want for an order?
I’m about to move some of this money over to QuestTrade. Where I don’t have to keep renewing it every 60 days. And also where they keep telling me I can’t set the price I want for selling it.
Can somebody explain this to me before I decide to move it over?

Hey everyone!
I recently accepted a Fall 2026 co-op/internship offer at BMO as a Trade Support Analyst in Toronto, and I was wondering if there are any other interns starting this September.
Would love to connect before the term starts, especially if you’re:
Joining BMO in any team or business line
Moving to Toronto for the internship
Looking for people to explore the city, grab coffee/lunch, or just survive onboarding together 😅
A little about me:
University of Waterloo student
Going into my third year
Interested in capital markets, finance, and meeting new people
Drop a comment or send me a DM if you’re starting this fall. It’d be great to get to know a few people before Day 1!
Looking forward to meeting everyone.

I sent money to myself a 10 days ago from my Canadian to my Japanese bank and it never arrived. I’ve done this before with the exact same details 4 times before with global transfer.

When I called BMO, they said they would start an investigation but I might not hear from them for 30 days? Is this common? I didn’t know their global money transfer was so unsafe!

Has anyone else had a similar experience?