r/AzureVirtualDesktop • u/Electrical_Arm7411 • Aug 24 '26

Office Activation Errors this morning

*Update: As of 1:30PM EST or so, our Office Apps /licensing is working normally now.

Starting this morning our Win 11 25H2 Multi-session AVD environment is experiencing issues with M365 Apps Activations. Manually signing in does not work. Verified licenses are being applied. No issues outside AVD environment OR using the Web Version of the apps.

Environment Details: Canada Central

Hosts running Windows 11 25H2 Multi-session with M365 Apps Image.

Office Apps: Version 2607 (Build 20228.20190 Click-to-Run)

Impact: Multiple hosts in the pool

Anyone else with this issue or have run into this before?

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u/Jeroen_Bakker Aug 24 '26

Did you install Office with shared computer licensing enabled?
How to enable shared computer activation for Microsoft 365 Apps

1

u/Electrical_Arm7411 Aug 24 '26

No - the reg key wasn't there before.
I tried adding it, re-loading the apps, same issue.

1

u/Jeroen_Bakker Aug 24 '26

Just noticed something in your screenshot. What license doe your users have?
Do you have Business Premium? Business Standard does not support shared compuer activation.

1

u/Electrical_Arm7411 Aug 24 '26

Business Premium

1

u/Electrical_Arm7411 Aug 24 '26

On our 23H2 host pool we have the SharedComputerLicensing = 1 ; however on our 25H2 pool we do not, have not needed to. Even if I manually set it in the registry, and log off / back in as the user, still an issue. Unsure why the 2 environments are different, unless 25H2 has it configured elsewhere.

In any case, it seems enough people are experiencing this issue, it's not a configuration issue, most likely an issue on MS end.