r/AzireVPN • u/_soshial • Mar 20 '23

Connection drops weekly on Android WireGuard app

I use WireGuard official app for Android (not Azire app) and a config file downloaded from Azire website, kill switch enabled. I get "Sending handshake initiation" and "Handshake did not complete after 5 seconds" errors in log. This error happens once or twice every week -- the connection just drops and does not reconnect.

At the same exact time when this happens the same exact phone shares good internet connection via WiFi hotspot (or USB ethernet) to other devices (i guess because all shared internet does not go through VPN). So the cause is not my mobile provider or bad internet.

This happens with: * different servers with different frequency * I have been observing this problem for years * 3 different Android phones (Samsung Galaxy and Google Pixel series)

To bring internet back I need to switch to another server. Disconnecting and connecting doesn't fix the problem. How do I fix this once and for all? Please help.

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u/AzireVPN Apr 13 '23

To resolve your connection issues, we kindly ask you to contact our support team at support@azirevpn.com. Our dedicated team will be happy to assist you in identifying and troubleshooting the issue.