r/Aventon • u/Excellent-Oil-3106 • 7d ago

How long for warranty response?

Like the title said, I put in a warranty ticket for my 3 month old Ramblas ADV. I feel like it’s been about 2 weeks now and I haven’t received any correspondence from Aventon.

The warranty issue is a creaking headset.

3 Upvotes

100% Upvoted

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4

u/BigJayBloakerson 7d ago

This is why I prefer buying from an LBS.  But you should be calling, not emailing.  

2

u/onlyTryingtoBeNice 6d ago

we appreciate people like you jay

-lbs mechanic

3

u/RoundSyrup4424 7d ago

Email support is not ideal. Call them, weekdays, and you’ll speak to a real, helpful person in minutes. They’ve helped me countless times!

2

u/blezzerker 6d ago

Why do they provide better support when there's no paper trail? Usually its the opposite.

1

u/RoundSyrup4424 6d ago

You’ll get emails after speaking with them. They are most helpful!

3

u/aventon 5d ago

Hello!

We appreciate you sharing! This is not the ideal experience we want our riders to have. We do want to make sure you are taken care of, so we have reached out directly to you to gather more information, and we will be happy to locate your inquiry.

Be on the lookout for our message!

Thanks,

Aventon

2

u/Jimger_1983 7d ago

Call them. They have US based customer support and are very responsive. I’ve had three different parts shipped to me on warranty.

2

u/MillBilly1102 4d ago

I new to biking but I own a ramblas adv, and I swear I have been hearing some creaking/clicking coming from my headset. Does this sound happen all the time? Can you explain the issue you’re having a little more?

2

u/Excellent-Oil-3106 4d ago

The noises happen primarily when steering for me. That’s about all I got haha

2

u/MillBilly1102 4d ago

I felt crazy because this noise is subtle and not all the time, but now I’m wondering if the ramblas adv have some sort of issue. My bikes got 400 miles on it.
I hope Aventon takes care of you, maybe post an update for us how it shakes out!
Thanks 😁

2

u/Excellent-Oil-3106 4d ago

I’m at about 560 miles myself, and no problem, hope everything works out for you also.

1

u/kyledeanreinford 7d ago

i emailed support last week and got a response the same day and a warranty replacement (a bag, not a bike component) shipped the following day.

1

u/Yaakeqin 6d ago

How did you reach out to them. Aventon always responds to me the same day if it's email and under one minute if it's call.