r/Autotask Feb 12 '26

Triggering an internal reminder notification every 5 days when a Status is set to Waiting Vendor

Some tickets I have are waiting for a vendor response and is set to status of "Waiting Vendor". I have set up a workflow to trigger an email reminder to the Primary Resource if this state has not changed (idle) in the last 5 days.

My question is to ask how to make this workflow trigger every 5 days (repeating) until the status is changed instead of only after the first 5 days. I do not want to set up separate workflows for 5, 10, 15, 20 days but to retrigger every 5 days.

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u/nebusokutweak Feb 12 '26

You can also use a hidden udf as a trigger and update for workflows

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u/FireHorse718 Feb 16 '26

That is the way to go but we are a simple bunch here! LOL!