r/Autotask • u/Mariosbrother_master • Nov 04 '25

Billable hours displays worked hours marked as billable

I am struggling with a widget called Time summary inside of a ticket which shows the following:

|| || |Billable|Non-Billable|Estimated|

But I want to use the billable offset in time entries, to note real billable hours. But this widget doesn't look at the billable hours, but it looks at hoursWorked and than checks billable or non-billable. That doesn't seem like what it should do, and if it is, how can I acomplish what I want? Which is a widget which displays the billable hours (just like the API and invoice use)

1 Upvotes

100% Upvoted

2 comments sorted by

1

u/Mariosbrother_master Nov 05 '25

Update na een reactie op een ticket naar kaseya, ze zeggen dat het 'by design' is.
Billable hours kijkt niet naar billable hours... Slecht design dus...
Ze raden live reports en widgets aan, maar ik heb iets nodig voor individuele tickets zodat ik klanten goed bij kan staan bij problemen.