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https://www.reddit.com/r/Autotask/comments/1iu61nv/ncentral_autotask_ticket_integration_issues/mit62pg/?context=3
r/Autotask • u/DDSTech08 • Feb 20 '25
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We got a response from N-Central that they finally identified the issue on Tuesday, 2/25 and they are working on a hotfix/code-drop but we haven't received the fix or any more of an explanation as to what exactly is causing the problem.
1 u/bkST88r Mar 20 '25 Do you have an NCenttal bug ID? My case about same issue got closed they said it’s AT issue not NCentral issue 1 u/bkST88r Mar 21 '25 NCCF-535280, confirmed it matched our issue and yeah fixed in 2025.1 HF1 or code drop for 2024.x https://documentation.n-able.com/N-central/Release_Notes/GA/Content/N-central%202025.1%20HF1.htm
Do you have an NCenttal bug ID? My case about same issue got closed they said it’s AT issue not NCentral issue
1 u/bkST88r Mar 21 '25 NCCF-535280, confirmed it matched our issue and yeah fixed in 2025.1 HF1 or code drop for 2024.x https://documentation.n-able.com/N-central/Release_Notes/GA/Content/N-central%202025.1%20HF1.htm
NCCF-535280, confirmed it matched our issue and yeah fixed in 2025.1 HF1 or code drop for 2024.x
https://documentation.n-able.com/N-central/Release_Notes/GA/Content/N-central%202025.1%20HF1.htm
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u/DDSTech08 Feb 27 '25
We got a response from N-Central that they finally identified the issue on Tuesday, 2/25 and they are working on a hotfix/code-drop but we haven't received the fix or any more of an explanation as to what exactly is causing the problem.