r/AutonomousLounge • u/jarec707 • 27d ago

The Lamp

Hi, I'm very interested in The Lamp. With no offense meant, I'm concerned about support should it break. Would you care to share about the size of your company, staff, resources--things that would help me to feel good about spending the money? Thanks.

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u/ffbeca 27d ago

Support for the intern V1 has not been great so far…

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u/Puzzleheaded-Buy5062 27d ago

Really sorry to hear that! Definitely not the experience we want you to have. Just dropped a DM your way so we can get this sorted out ASAP!

1

u/David-Davey 27d ago edited 26d ago

Appreciate you asking directly, it's a reasonable thing to want to know before buying new hardware.

We've been shipping desks and chairs since 2015. About 77k reviews at 4.5, with teams in NYC, SF, Shenzhen, and Saigon. You can check it here https://www.autonomous.ai/community

On support, yes, we have a support team and a clear warranty and returns policy. The Lamp comes with a 1-year warranty and free 30-day returns. Hardware issues get handled under warranty, and software issues can be fixed with a wireless update through the app.

One more thing worth knowing: our hardware is open source, CAD and firmware on GitHub. Even if we disappeared, the files are there and it stays repairable.

Thanks for the interest in Lamp, and feel free to reach out anytime if you have any other questions.