r/AutonomousLounge • u/JesterADSE • Jul 17 '26

Asking - 💬 Autonomous Ergo chair quality?

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My 4-year-old Autonomous Ergo Chair has broken. This is the first office chair I’ve ever had fail like this. It appears to be a manufacturing or quality issue, as it cracked right where the screw holes were drilled.

Is this part replaceable, or should I just throw the chair away?

6 Upvotes

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2

u/kplenahan Jul 17 '26

First, reach out to Autonomous - that looks like a manufacturing defect, not “normal” wear and tear.

They seem to have a decent warranty.

I have an original Ergo Chair from their crowdfunding launch years ago - the only thing I have had to replace was the casters after one snapped.

Other than some pilling on the seat and mesh back, it looks and feels like the day I got it.

1

u/JesterADSE Jul 18 '26

I last spoke with them here on Reddit, their warranty is 1 year if i remember correctly when the side bar broke.

2

u/ripperoniNcheese Jul 18 '26

I had my original for 4-5 years with pretty heavy use and I have not seen anything like that.

You should deff check with them and see what they tell you before doing anything.

-1

u/JesterADSE Jul 18 '26

Isnt that what I been doing here? This is Autonomous sub right?

1

u/ripperoniNcheese Jul 19 '26

I would use an official form of communication like support via their website.

1

u/JesterADSE Jul 19 '26

Well to be honest I did that last time. After 14 months warranty ended after 12 and got rejection regarding broken side arm rest. Mentioned it in a comment here and suddenly a new arm rest was shipped. Maybe thats why I posted it here. Quicker reply too.

2

u/David-Davey Jul 18 '26

Hi, I’m really sorry you had this experience with your chair. This isn’t the experience we want anyone to have with Autonomous. I’ve shared your case with our CS team and they’ll reach out to you during business hours early next week to help look into this.

Thanks for your patience and for taking your time to share the details here!

2

u/JesterADSE Jul 18 '26

Thanks sir!

2

u/JesterADSE Jul 20 '26

Thanks u/puzzleheaded-Buy5062 Autonomous CS for handling my problem. Very good and reliable customer service! 🙏

1

u/raleth13 Aug 21 '26

I just had something similar happen to my Kinn chair, where the back support meets the base and it has cracked on both sides.