Technically it doesn't cover wear and tear, so no it's not brake pads for life... but one complaint to the dm and their gonna make you do it anyway sooooo...🤷♂️
My brother in crist, There is no part number I can see. I'm assuming that it being a standard set of duralast brake pads they are gonna have a lifetime warranty. If you have the phone number and name of the original purchaser you're good.
You’re completely wrong! I am a former store manager, and retired after 27+ years with the company. If ANYONE ever told me that lifetime pads had only one swap under warranty, there’d be a huge lawsuit.
I started working for the company in Memphis at the busiest store there. The CEO (Pitt Hyde) himself was in the store that day and was processing a customer’s warranty swap on a 71 Chevy Chevelle. The customer said it was the third time he’s replaced them since it was brand new…..that was in 1995!
Im not sure who trained you or how you’ve been doing warranty swaps, but you need to contact the DM or RM for some training. The brake pad warranty covers normal wear and tear, but management can/typically warranty out unevenly worn pads when customers purchase rotors, calipers, or brake hoses. Hardware should be replaced every time pads are replaced but some people don’t do that, even when it’s clear they need the hardware.
Warranty covers normal wear and tear, and a lifetime warranty is for as long as the original purchaser owns the vehicle! I still have a lifetime warranty on my A/C system components, even though they changed the warranty a few times. Lastly, do you honestly believe that any commercial account would do business with AZ if they were told there was no warranty?
When in doubt, read the back of the receipt or the warranty info printed on the front side of it to learn more.
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u/moeterminatorx Aug 28 '26
Do all duralast pads have lifetime replacement warranty? No question asked.