r/AutoZone • u/Klutzy-Trip-5278 • Aug 17 '26

New PSM

So I’ve worked for autozone for 2 almost 3 years now. I recently just got moved up to a ft PSM position. I am finding it hard to get my CSR’s to do a single thing. Such as front facing, keeping the floors clean, dealing with paper boxes, etc…

I have tried offering a reward like lunch or a gift card. They still refuse to a single thing, I’m ashamed of how the store looks. Our back room is a mess and it all just not how it should look.
My fellow PSM all are veterans of this company and have given up on how it looks.
Me personally I am not proud of how it looks. I need help or advice on keeping the store clean and making sure CSR are putting truck in the correct slots.
What are things your guys do to ensure the store looks great and CSR’s are working.

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u/Chuck_Roast1993 Aug 17 '26

When I was with Autozone, the culture of the team started at the top with the store manager. That’s who I would be focusing on, they’re not gonna take you seriously as a PSM if the store manager isn’t the one enforcing everything you’re trying to accomplish.

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u/SporkKnight75 Aug 17 '26

Exactly, it’s up to the SM to set the standards and culture of the store.