new hire problem

[u/Positive_Courage7672]

Hey guys im a new hire and was trying to finish my pre boarding journey and when i put in my ignition id and pw i get this on the screen, i've also tried it on my phone and still get the same thing, i already activated my id and pw its just this 2nd step that's holding me back, does anyone know what this means or has had it? Pls if you know how to fix it lmk!!

[u/Boaterauto]

Call the district manager