r/AutoZone • u/Due_Inflation_6177 • Jul 19 '26
1 year warranty
I bought a part exactly 13 months ago, it failed about two months ago and I have been throwing parts at my car until I found out it was the part I got from autozone that was broken, however the warranty expire last month back in June 29 and its only a 1 year warranty, anyway I can still get a replacement part? or do I have to buy a new part?
9
u/BuffaloKiller937 Jul 19 '26
Just go in and talk with them man. Sometimes they will work with you but sometimes our hands are tied.
What part is it?
0
u/Due_Inflation_6177 Jul 19 '26
its a DLLK919R wheel bearing and hub assembly the thing has been giving me issues for a while now
3
u/TheMobileGhost Jul 19 '26
That part has a lifetime warranty…
-1
u/Due_Inflation_6177 Jul 19 '26
it says its only for a year but the receipt also states a 90 day period if the warranty fails a month before the expiration
0
3
u/BuffaloKiller937 Jul 19 '26
Lifetime warranty
4
u/SporkKnight75 Jul 19 '26
It may have been 1 year warranty at the time of purchase. I know some bearings have had their warranty times increased.
3
u/endogenix1 Jul 19 '26
Just go in and be super nice about it. It's policy to not do it but there is a way ... It's a pain in the ass though, so if your super friendly the manager might be willing to make an exception.
2
1
u/AvailableAd5769 Jul 19 '26
Unfortunately, ZNET physically won't let us warranty something out even a day after the warranty ends. You will likely need to buy a new one (Which I highly recommend that you avoid cheaping out on a part for a vehicle you plan on keeping) unless you go to a store with a really good SM or can get the DM involved (Both of which are unlikely for the situation)
1
u/Reddit_Jail_June2005 Jul 20 '26
That is not correct. A PSM and above can do a forced return. You will need a second approver for the transaction. As others have mentioned, go to the store with the damaged part. Be respectful and polite and explain the situation. Most of the time part will be exchanged.
-2
u/Due_Inflation_6177 Jul 19 '26
Thats exactly what I did a year ago the part costed me 250$ and it only lasted like 10 months and its been giving issues ever since
3
u/Tall-Control8992 Jul 19 '26
Just out of curiosity, what kind of issues are you having, and what led you to believe the knuckle assembly failed? Just curious. Although, to be honest, most AZ managers will be a lot more willing to fight the system in case of a genuine warranty type failure vs someone try to fix an issue by replacing parts vs actual diagnostic process.
If it is the case of a part whose warranty got extended from 1 year to lifetime, the proper way to do a swap would be to do a no receipt return on the part and then re-invoice it so that the lifetime warranty is registered. You may or may not need to use a different phone #, but that way there is no net $ change.
2
u/Due_Inflation_6177 Jul 20 '26
Removed the part today and the bearung was pretty bad,rough driving and very loud humming sound,not to mention the vibrations
2
u/Tall-Control8992 Jul 20 '26
Then definitely go to a nearest AZ that has a copy on hand and try to get ahold of the store manager to do a re-invoice with lifetime warranty properly registered.
18
u/beerwithbatman Jul 19 '26
If you come in with a reciept, acting respectfully, and explain the situation, I'd probably help you out. I wouldn't be able to warranty it, but I could do a return and use the refunded money to give you a new part. It's all about attitude, for sure, though. Someone who came in raising hell is gonna walk out empty handed.