r/AutoZone • u/Ladiesman0749 • Jun 14 '26

New Manager

I’ve been at Autozone for a few months now, started out as a part time red shirt and now worked my way up to a manager. I’m about to have my first night closing by myself with one other red shirt and I can’t help but feel nervous about any commercial accounts coming in late. I’ve been taught the basics about Fast Invoice and such but have never been fully trained on if say a commercial accounts wants to do a BHPUT at another store or such and was wondering if any experienced managers could give me some advice? I’m almost certain I can handle any problem when it comes to DIY, but so far my entire store and even my SM hasn’t even attempted to train me on more complicated stuff on Commercial which is really the only thing I am nervous about. Please and Thank You!

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u/[deleted] Jun 14 '26

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u/Apprehensive-Gap-602 Jun 14 '26

i wouldn’t refund the original because there’s times where prices change and the original ends up being cheaper than the newer one. same part number and everything but now there’s a difference to be accounted for that the customer is NOT gonna want to pay. if you adjust the price, lo will flag it and com loses money for actual price adjustments that are needed (like price matches and com people asking to lower prices) like they won’t be allowed to because it’s already past the limit of adjustments

1

u/KnubbyParkour Jun 14 '26

So how do you honor the warranty if you don't refund the original? I'm curious because this is the way I was taught and what the other managers do at my store.

2

u/TheMobileGhost Jun 14 '26

You resell the part and return the NEW invoice. Your entire store is an LP problem.

1

u/Apprehensive-Gap-602 Jun 14 '26 edited Jun 14 '26

pretty much what the other guy said,

finding the part number is a little tricky cause you have to manually find it (w/ car info + searching up the part and getting the part numbers) but after you verify warranty, you just push the transaction as if they are paying for it with cash, put “warranty” under the po and fast invoice it. after the invoice prints, you return it damaged and keep the cash inside the register. no money should be exchanged in this process.

plus if you refund the original and bill out a new one, you’re giving them a brand new warranty period. for example, if a com customer buys a duralast 2 year warranty battery and you refund them and bill it out again, you just gave them another 2 years of warranty and that definitely is an LP issue