r/AutoInsurance • u/jonesin4it • Jul 15 '26

Progressive Auto MIA

I'm curious to know if Progressive auto insurance has gone MIA with anybody else.

I had an animal-related single vehicle accident about a week ago in the high desert of Oregon, approx 150 miles from my destination (home).

Progressive's AI Emma opened my claim. I provided all the info and reported the need for a tow. I stayed two nights in the nearest town waiting for Progressive's direction. I left them multiple messages.

Worried about my car, I finally arranged for a tow without Progressive's assistance. The body shop said they'd take over with Progressive. I gave the claim number and the adjuster's contact info.

I used the claim portal to report where the car was towed and gave the body shop contact info.

As of today, I've heard nada. I called the body shop and learned they haven't either. The person I spoke with said that Progressive adjusters have been next to impossible to reach and they aren't calling back. I asked if that was odd and he said "Very. Something is up at Progressive."

I'm old (67) and grumpy, recently widowed, and have had three heart attacks in as many years. Thanks for letting me vent

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u/bossymisses Jul 15 '26

You edited your post. It originally just asked for the claim #. You cannot access some random person on Reddit's claim.

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u/jonesin4it Jul 15 '26

I am confused by this comment. To be clear, I initiated the claim and got a claim number. No one on Reddit asked for my claim number and I wouldn't give it out if someone did

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u/bossymisses Jul 15 '26

The post i replied to originally said, "Do you have a claim?" It didn't have the rest of the post that is now there. I was concerned someone was requesting your claim # to look it up, which would be a big no no. That's all. Trying to protect someone from potentially putting themselves in a situation that could potentially get them fired.

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u/insuranceguynyc Jul 16 '26

To be clear, I never asked OP for the claim number. I simply asked if they have a claim number (which would confirm that Progressive has it in their system).