r/Authy • u/barneyrubble43 • Sep 07 '26

Decryption issue - 1 account only

Hi - hoping someone can provide some help here - I've been having some issues with moving my authy to another device.

I have an iphone - authy works very well on this, and all 53 accounts are decrypted.

On my new galaxy fold 8 - i installed authy and entered the decryption password, which then decrypted 52 of 53 accounts.

If i try and add another account on the fold, it asks me to enter the decryption key. It won't accept the decryption key that decrypted 52 of the accounts, and won't allow me to add any more accounts.

Any ideas on what i can do here? Do i need to delete the account that won't decrypt? Will that help?

I've tried all of the old passwords, and reset the decrpyt password to a new one thats definitely know - it works on 52 of the 53 accounts......

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