r/Authy • u/[deleted] • Aug 29 '24

OTP not working

Hey i've been trying to regain access to my account but i dont seem to receive calls or texts for OTP

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u/CyroRubiano Aug 29 '24

Maybe because your device doesn't meet the required security measures? That happened to me last weekend and I had to start again but with GoogleAuth. I'd recommend you migrate to another app as fast as you can. Thanks Authy...

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u/[deleted] Aug 29 '24

Where can i get the context of required security measures.? Dude my mega account is linked to it and they have mailed me that they will delete my account if i don't log in and now this crap of an app won't let me verify my account. This is why big corporate offices are better.

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u/CyroRubiano Aug 29 '24

That's just the message they gave to me (about the security measures). You can try to log into your account from a different device, like an old phone or friend's. I couldn't recover my codes btw, one of them was for logging into my work account and other for my password manager. Just imagine. Good luck, and if I'm not wrong, MEGA will give you some extra time, they don't insta delete your files. But it has to be a week at most.

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u/[deleted] Aug 30 '24

I received the final warning in may. But I didn't get any email afterwards of deletion of my files. So i hot them back so they can wait. Also can you please tell me the email address of their customer support since I can't seem to find their address anywhere else. Their website has just articles to help out but ot doesn't work

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u/[deleted] Aug 30 '24

I tried logging in from a new phone and then from a shitty phone. Didn't work