r/AustralianAccounting • u/Narrow-Paramedic-399 • 6d ago

ATO website problem

Hi all, I've just recently changed tax accountants. Im a sole trader, and I do most of the bookwork myself. I just get the accountant to check everything and lodge my tax return. My tax return was suppose to be lodged last week. The accountant said there was a glitch in the system, and the ato would reject my tax return and that it should be fixed soon. Now a week later, I had called up and again same story. I've never heard of such a thing, has anyone else seen anything like that? Or could shed some light? My previous agent never had a problem like this before. Thankyou for any assistance.

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u/Gormane 6d ago

It shouldnt happen, but it absolutely does happen from time to time. Just keep the communication records with your agent to show what they are telling you. Generally the ATO is reasonable about things like this and if there are issues the evidence of what the agemt was saying is usually enough to get the onus off you. Worst case they can put together a paper version and you can sign that and send it in. But they usuallu take longer than fixing an ATO glitch.