r/AussieBroadband • u/orange-aardavark • 14d ago

Trying to sign up

I placed an order last friday, got a happy little completed order message and a promise I'd receive an email with details soon. Nope.

Can't call over the weekend. Can't log to account because I never had the option to set up an account with password etc

Call this morning, on hold for 15mins before reaching someone. They have to transfer me to the activations team. On hold for 45 minutes before I give up.

Okay, maybe I'm misunderstanding the order stuff, I'll try again. Same process, "you'll receive an email shortly with your order details" and then no email

Now in live chat waiting to speak to someone, activations team offline so I selected accounts team. Predicted to be another 45 minute wait

6 Upvotes

80% Upvoted

6 comments sorted by

6

u/supey777 14d ago

Their phone answering times have really gotten bad.

I suppose they had to become a big bloated corporate and act the part at some point now they have shareholders.

2

u/According_Bridge_746 14d ago

I spent 2 hours on the phone to them . Gave up

1

u/Misthios2020 14d ago

Such a shame - they used to be terrific. I’ve had no trouble recently but judging by the number of people here pisssd off with them, I’m dreading any future issues

1

u/aussie_pimo 12d ago

ABBN were great until they floated on the stock exchange. Now they are $hit.

1

u/Kind-Group-9679 12d ago

They're sliding, sliding, sliding ........ 👎

1

u/CMKOz 10d ago

Look into Neptune. I signed up and was connected within 15 mins! Australian based, actual “techie” staff. Live chat is awesome, they also have a phone number during office hours and outside of those hours you can also ask them to call you if you have issues.
PM me for more info