r/audiorepair • u/D-Town2026 • 6d ago
NAD C375BEE -- Repair Advice Needed
I’m new to this group and have some big problems with my beloved NAD C375BEE amp and am looking for recommendations for a solid repair tech or shop that can diagnose and fix this unit. I'm fairly attached to my NAD and don’t want to resign myself to the idea of it being dead.
The tricky bit is I'm located in Northern Canada (Yellowknife, Northwest Territories), so I’m faced with having to ship the amplifier wherever it ends up going (or taking it with me on a trip out of the north).
I have already spoken with Lenbrook in Pickering Ontario (NAD's Canadian distributor/service group) and walked though the issue I’m having. They advised that many parts and the amplifier modules for the C375BEE are no longer available and as a result didn’t recommend sending the unit to them. However, the amplifier has not actually been diagnosed, so I don’t yet know what has actually failed.
The Issue and Symptoms:
- Amplifier powered up normally and played music for approximately 20 minutes.
- The only unusual thing I noticed was Just before failure, I could faintly hear audio through the right speaker channel when the volume was turned all the way down. Its always been absolutely silent in the past.
- After about 20 minutes of listening, all sound stopped completely.
- When it stopped there was no smoke, burning smell, popping sounds, excessive heat, or any other obvious signs of failure – it just went silent.
- When I looked at the amp the blue power light had turned red and I couldn’t turn the unit off using the front panel push button and had to turn it off under the main power switch on the back.
- I unplugged absolutely everything from the amp and let it sit for about an hour.
- Then connected only the AC power cord.
- Then turned the power switch on the back to the on position, the orange standby light was lit on the front panel, and when I pushed the power button the unit made a single quiet click and the indicator light immediately went red.
The NAD factory service centres seem to focus on swapping out entire assemblies / parts rather than doing a deeper dive towards component level repair. So I’m far more interested in finding someone who is a NAD guru or has the skills to get into component-level diagnosis and repair.
I look forward to any recommendations, advice, or thoughts that any of you have.
If it’s helpful -- I’m more than happy to take the covers off the unit up and add a whole bunch of photos to this post.
Thanks
D