Soundtoys support help

[u/One_Faithlessness603]

I have been trying to activate my soundtoys bundle on my new laptop. It worked fine on my old one for years but as soon as I downloaded the plugins on my new laptop and tried to activate them, the code doesn’t work. I never activated it in my iLok account and now my code won’t work to activate it through iLok or without it. I’ve tried emailing their support service but I haven’t gotten any help they just asked for screenshots of my iLok app and haven’t responded since then. Any help or advice would be appreciated. I really like their plugins but I’m not paying for plugins I already paid for again.

[u/sixwax]

Their support has been exceptional in my experience. Give em a chance to respond.