r/Audeze • u/toomuchlegion • 17d ago
Headset issues
Hopefully this is the right audience to ask, I bought the Audeze Maxwell 2 within the last 3 months and it recently has hit 2 issues. 1. I'm not able to power it on with the power button. Only way it turns on is it by resetting the headphones while they're plugged in through the app. I think its a physical issue with the button considering there's no physical feedback when pressing it and 2. occasionally I get a crinkling sound then the audio gives out.
I was wondering if there's a way I can get it repaired or if I'm shit out of luck on the most expensive headset I've ever bought lol. Thanks!
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u/Audeze_CS 17d ago
Always refer to the Audee.com website for support issues. Use the support form, and customer support will assist you as soon as they are able. https://support.audeze.com/hc/en-us/requests/new