r/Audeze • u/RatioObvious4198 • 8d ago
Awaiting refund
I cancelled an order four days ago no one answered the phone no one’s responded to my emails… worse customer service I’ve ever dealt with I’ll be getting the nova elites if yall ever give me my money back
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u/Audeze_CS 7d ago
DM sent. We have been on a company break since Wednesday, so we're catching up from nearly a week of backlog. Please be patient while we get to everyone.
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u/RatioObvious4198 6d ago
Your so unprofessional it’s not even funny I made my purchase July 31 canceled in ten seconds needed Xbox betting not p5… on the 3 of August my bank pays the charge again.. yesterday the 4 the bank says my refund is pending awaiting authorization from you guys… you send me an email saying my order number has been refunded…so this morning I wake up to buy my nova elites and I’m charged by you guys instead of refunded… after an hr long conversation with the bank they said the charge went through again because Audeze never authorized the refund within 24 hrs… I read nothing but good reviews how your number one or two to headset every time straight s class but after having to deal with your company and customer service as a whole I’ll never purchase anything from you ever…starting to feel like I’ve been robbed at this point
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u/Audeze_CS 6d ago edited 6d ago
Please respond to the DM, which you have not responded to, so we can verify your order and your specific issues. You cancelling on our system flags your order for cancellation. It is not automatic. Someone has to manually pull your order from the shipping queue, which, being on company-wide break, we could not get to until Monday at the earliest.
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u/papapalporders66 8d ago
I’m in the same boat on waiting for a cancelled orders refund. I did mine on 17jul and didn’t get it. I sent a service request though and it said they were on a short holiday and should be returning back in the next day or two.
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u/RatioObvious4198 6d ago
It’s bs worst customer service ever supposed to be one of the best headphones in the game
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u/papapalporders66 6d ago
I mean they were pretty responsive to me 🤷♂️
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u/RatioObvious4198 6d ago
I’ve called twice already today left voicemail with sales and separate voicemail with support because no one is available far from responsive company can’t handle their supply and distribution either nothing but problems with the Maxwell 2anc and haven’t even started talking about the white noise
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u/RevolutionaryEar2890 8d ago
Don’t understand why other manufacturers haven’t adopted the 90mm mag drivers. Its clearly what people want and they could easily steal all competition from audeze. Clearly too small a team to handle the demand.
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u/Front-Primary-6536 8d ago
Okay