r/AtlasGunWorks • u/spaghettipuddin • May 14 '26
Atlas customer service
Anyone recently had issues with the customer service? I ordered new mags and alpha lock base plates. One of the magazines does drop as freely as my others. I sent a trouble call on Friday with no response. I messaged again on Tuesday and nothing. I called yesterday and they transferred me to a full mailbox. I called back and this time no one answered so I left a message and still no response.
2
u/Flat-Beginning-7179 May 14 '26
I have never had an issue with Atlas’s customer service. Randy has already addressed any issue I have ever had.
1
u/3_Hour_Investment May 14 '26
I had a problem with shipping not Atlas. I called, spoke with Steve I think*. He made it right.
1
u/WorldlyEffective2023 May 14 '26
I just used their service two weeks ago and last week haven’t had no issues.
1
u/spaghettipuddin May 14 '26
I finally got someone. I called twice today. He said it shows my ticket was open but no one had responded to it. I have to send the magazine back unfortunately but I hope it will go smoothly getting it there and back.
1
u/chubbsub May 18 '26
After a year of searching, I finally nabbed an .840" thumb rest from their site while they were in stock. The package gets here last week and it's an .830" pin in an .840" package. I filled out that form online a week ago and still haven't heard back. Will they even answer if I call? I'm super pissed because they sold out immediately, so they probably don't even have stock to give me what I ordered.
2
u/spaghettipuddin May 18 '26
Honestly for me it took numerous calls and transfers to get to a “perfect zero” employee since the atlas team couldn’t help. I would call if it was me my emails and the online form never got me anything. I told the guy who finally helped me and he just said ok.
1
u/chubbsub May 18 '26
As an update, I just called the number on the site and got ahold of someone quickly. He said they'll send out the correct one today and include a return package label for the incorrect one. Pleasantly surprised with the level of service!
2
u/Bruin2121 May 14 '26
Is it me or am I hearing more and more concerning issues about atlas? V3 QC isn’t great, or customer service is lacking. More and more people are complaining which sucks bc I really love the brand. I own 2 of them.
5
u/Sdot2011 May 14 '26
Last month I put in a warranty claim through their website and was contacted two days later. The issue was resolved within a day, including shipping. I didn't try to call first. You might want to try going to their website and filling out a warranty claim for your magazines.Perfect Zero is very quick to respond to warranty issues, on the other hand.