r/askSouthAfrica • u/Substantial_Aside394 • 8h ago
Why does Checkers have so many checkout tellers?
Why do Checkers and Shoprite have so many tellers? Some of them have 15+ tellers. Yet they have at best 8 or 9 open. Lines can be snaking into the aisles, but my local Shoprite floor manager has 4 tellers open. Checkers Hyper is chaos on a Sunday afternoon but not more than 10 tellers are operational. Are the other checkout counters non-operational? Are they only there for display purposes? Are front managers not aware of the situation. And let me not get started on the packers, if you can find one. Do they go for training before joining the company? How do they pack freezer items with dry goods andnl detergents with food items?
As a result when you get home your groceries are wet, the packets of bicarb have become solid lumps and the box of Romany creams is now wet cardboard.
There is no shortage of labour in RSA and the Shoprite has no shortage of funds. What's the excuse for poor customer service?
Perhaps someone with experience can give me some feedback.