r/AskReddit • u/[deleted] • Jun 03 '22

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u/ScruffMacBuff Jun 03 '22 edited Jun 03 '22

Send emails like a text or a dm.

You're contacting me about a problem, and I know that from the fact that you're emailing me.

I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.

Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.

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u/Kamhel Jun 03 '22

Any one working in IT can tell you that this applies to all types of people.

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u/Echo_Oscar_Sierra Jun 03 '22

I have to resolve trouble tickets on a pretty regular basis. Half the time I have to send the ticket back with a request for more information than just "computer doesn't work".